+
+

Related Products

  • Redlist
    64 Ratings
    Visit Website
  • Knak
    166 Ratings
    Visit Website
  • UnForm
    19 Ratings
    Visit Website
  • Diplomat Managed File Transfer
    48 Ratings
    Visit Website
  • Windocks
    7 Ratings
    Visit Website
  • DbVisualizer
    583 Ratings
    Visit Website
  • LeaseAccounting.app
    Visit Website
  • Birdeye
    5,111 Ratings
    Visit Website
  • Rent Manager
    1,015 Ratings
    Visit Website
  • SurveyLegend
    1,882 Ratings
    Visit Website

About

Built on a cloud platform that incorporates best practices and applied emerging technologies, Oracle Cloud CX offers tools simple enough for business users to manage, yet powerful enough for developers to extend. Oracle CX applications are innovative and flexible, and provide consistent performance and security. Oracle Cloud CX takes a data-first approach, connecting customer behaviors, transactions, and demographics across marketing, sales, service, and your back-office applications to create the next great experience for each individual. Oracle has been helping customers manage, secure, and drive business value from data for more than 40 years. Data is our DNA. Create, syndicate, and distribute relevant and consistent content and offers to personalize customer experiences. Oracle Content Management anchors all enterprise content and assets—invoices, marketing assets, company files, images, and videos—in one place.

About

Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a CX solution built on a cloud platform that incorporates best practices and applied emerging technologies

Audience

Customer support & success teams supporting businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$35.00/month/user
Per agent scaled pricing that starts at $35 per agent per month. No hidden modules, or extra fees.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.4 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • I find Supportbench an easy software to get work done more quickly and effectively. I for one find most of the features easy to use and operate.
  • User-friendly interface: Supportbench has a clean and intuitive interface that is easy to navigate and use. Comprehensive ticket management: The platform offers robust ticket management capabilities, including the ability to categorize, prioritize, and escalate tickets as needed. Collaboration tools: Supportbench allows team members to work together on customer inquiries and issues, ensuring that customers receive prompt and efficient support. Email integration: The software integrates with a variety of email platforms, allowing businesses to manage customer inquiries and support tickets directly from their email inboxes. Reporting and analytics: Supportbench provides real-time reporting and analytics, allowing businesses to track the performance of their customer support operations and identify areas for improvement.
  • Supportbench afford our group with a whole patron government system. Because the entire thing is regarding definitive platform, we perform rule every communications in incomplete area below accumulate a complete traverse over our customers then our teams.
  • Due to fact that the entire things is within a single platform, we are able to manage all communication regarding some area or maintain full oversight among each our clients (employees).
  • As the entire system is in one area, we are able to manage all verbal exchange and have full oversight over our clients and employees.

Cons

  • At first I had a few challenges and questions about the software, but after how the Supportbench team provided assist in a timely manner, I was good to go.
  • Room for more streamlined learning experience: Some users may find that a more streamlined learning experience would make it easier for them to get up and running with Supportbench quickly.
  • I recently found a Trojan horse (virus) in the regulation among one on my cases, however I posted to them the hassle then that was fixed the arrival day.
  • Despite having sent the problem according to them, the next day the problem remained.
  • One of my instances had a virus in it (Supportbench), but I reported it to them, and the problem become constant the following day.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/cx/platform/

Company Information

Supportbench
Founded: 2015
Canada
www.supportbench.com

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
Wix Answers

Wix Answers

WixAnswers.com
basis2

basis2

Prophecy International

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Aptivio
Azure NetApp Files
Hyland IDP
Immuta
Jira
MicroStack
NiCE CXone Mpower
Oracle API Management
Oracle Big Data Preparation
Oracle Content Management
Oracle Fusion SCM Analytics
Oracle Intelligent Advisor
Oracle Knowledge Management
Oracle Marketing
Oracle MyLearn
Oracle Responsys
Paradiso LMS
TeamSupport

Integrations

Aptivio
Azure NetApp Files
Hyland IDP
Immuta
Jira
MicroStack
NiCE CXone Mpower
Oracle API Management
Oracle Big Data Preparation
Oracle Content Management
Oracle Fusion SCM Analytics
Oracle Intelligent Advisor
Oracle Knowledge Management
Oracle Marketing
Oracle MyLearn
Oracle Responsys
Paradiso LMS
TeamSupport
Claim Oracle Cloud CX and update features and information
Claim Oracle Cloud CX and update features and information
Claim Supportbench and update features and information
Claim Supportbench and update features and information