Optima Pro

Optima Pro

Achieva.ai
4.9 out of 5 stars
Optima Pro Workflow Pros

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Optima Pro:

About

Optima Pro is a field service software solution to manage work orders, warranties, service contracts, field service scheduling, spare parts inventory, and the service organization. Achieva's flagship Salesforce product, Optima Pro is a tool for mobile workforces, used to streamline field service operations. It optimizes Field Service workflows by organizing service delivery personnel teams as per their skills and time-slot availability, tracking the service contracts and offering automatic renewal provisions, generating/modifying invoices, and allowing dispatchers/managers access to the real-time location of agents. The field service industry is one segment that is often under pressure to synchronize its tasks. They have the high-end responsibility of keeping a track of on-site service, dispatch technicians for installations, repairs, maintenance, and honoring the customer SLAs. Best For SMEs, Agencies, Enterprises
Workflow Pros:

About

Workflow Pros is an AI-powered Field Service Management and CRM platform built specifically for trade contractors and home service professionals (HVAC, plumbing, electrical, appliance repair, and roofing). Built by field service business owners, Workflow Pros eliminates the need for multiple disconnected tools by consolidating dispatching, invoicing, marketing, and phone systems into a single platform. Features: 24/7 AI Dispatcher & Answering Service: Automatically handles incoming calls, filters emergency requests, and logs jobs straight into your schedule. Smart Scheduling & Route Optimization: Visually manage technician calendars, optimize travel routes, and send automated live ETA notifications to customers. Mobile App for Technicians: Empowers field technicians to create multi-option estimates, process payments, and capture job photos on site. Automated Invoicing & Marketing: Streamlines post-job billing, automatically collects online reviews, and runs SMS campaigns.
Optima Pro:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Workflow Pros:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Optima Pro:

Audience

Field service companies
Workflow Pros:

Audience

Local Services
Optima Pro:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Workflow Pros:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Optima Pro:

API

Offers API Not Supported
Workflow Pros:

API

Offers API Not Supported
Optima Pro:

Screenshots and Videos

Workflow Pros:

Screenshots and Videos

No images available
Optima Pro:

Pricing

Free to Start
Price based on the requirement
Free Version Supported
Free Trial Supported
Workflow Pros:

Pricing

$600/month
Free Version Not Supported
Free Trial Not Supported
Optima Pro:

Reviews/Ratings

Overall 4.9 / 5
ease 4.3 / 5
features 4.9 / 5
design 4.7 / 5
support 4.9 / 5
Workflow Pros:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Optima Pro:

Pros & Cons from Real Users

Pros

  • 1) Easy tracking of on-site requests 2) Better insights with automated reporting 3) Real-time location tracking of field service teams 4) Multi-location management with ease
  • Powerful KPI Reports. Real-time Geo tracking. Automated Appointment Scheduling. Easy Generation of Complex Bills/Invoices.
  • 1. Seamless integration with the Salesforce platform 2. Robust features for enhancing sales processes 3. User-friendly interface for easy adoption 4. Efficient data management and analytics capabilities 5. Customizable workflows to align with business needs
  • Real-time GEO tracking. Optimized day-to-day operations. Multi-location management. Parts inventory management. Powerful KPI reports. Automated reminders and escalations.
  • Real-time GEO tracking. Multi-location management. Reminders and escalations. Powerful KPI reports.

Cons

  • None as of now. The product meets our business requirements effectively
  • Didn’t come across any as the product suited business needs aptly.
  • None as such. I didn’t find any other product like Optima Pro, that is easy to use and so manageable.
  • Couldn’t find any as the tool catered to our requirements perfectly and we are completely satisfied with Optima Pro.
  • None as of now, If we face any issue will surely share.
Optima Pro:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Workflow Pros:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Optima Pro:

Company Information

Achieva.ai
Founded: 1996
United States
achieva.ai/
Workflow Pros:

Company Information

Workflow Pros
Founded: 2010
Canada
workflowpros.io
Optima Pro:

Alternatives

Workflow Pros:

Alternatives

Optima Pro:
Workflow Pros:
Optima Pro:
Workflow Pros:
FieldEdge

FieldEdge

Xplor
Optima Pro:
Workflow Pros:
MyHomeService360

MyHomeService360

The Compendium Company
Optima Pro:
Workflow Pros:
Zebu

Zebu

Zebu HQ
Optima Pro:

Categories

Workflow Pros:

Categories

Optima Pro:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Time Clock Not Supported
Work Order Management Supported

Work Order Features

Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Not Supported
Preventive Maintenance Not Supported
Quotes / Estimates Not Supported
Recurring Appointments Not Supported
Routing Not Supported
Scheduling Not Supported
Task Management Not Supported
Optima Pro:

Integrations

Salesforce Supported
Workflow Pros:

Integrations

Salesforce Not Supported
Optima Pro:
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Workflow Pros:
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