KACE by Quest

KACE by Quest

Quest Software
5.0 out of 5 stars
Optanik KACE by Quest

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Optanik:

About

Optanik is a browser-based RMM workspace for managed service providers, IT teams, and help desks. Its native agents for Windows, macOS, and Linux let administrators monitor device health and inventory, access unattended desktops, patch operating systems and third-party applications, deploy packages, transfer files, and run automations. The Windows agent can run before sign-in, enabling access to the login screen. The workspace also includes policy and device configuration tools, printer and mapped-drive management, a network overlay, hosted domain features, a BitLocker vault, ticketing, reports, and white-label workspaces. A REST API, webhooks, and Model Context Protocol (MCP) support automation and connected workflows. A free plan covers one machine with up to 12 hours of remote use daily; paid endpoint plans are billed monthly, with per-endpoint rates that decrease at higher endpoint counts.
KACE by Quest:

About

KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more.
Optanik:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
KACE by Quest:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Optanik:

Audience

MSPs and IT providers, internal IT and helpdesk teams, and small businesses.
KACE by Quest:

Audience

Designed for those seeking simplified total endpoint management: Inventory, service desk, asset management, license compliance, security, mobility, and more. 50 devices? 50,000? KACE does that.
Optanik:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
KACE by Quest:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Optanik:

API

Offers API Supported
KACE by Quest:

API

Offers API Supported
Optanik:

Screenshots and Videos

KACE by Quest:

Screenshots and Videos

Optanik:

Pricing

$2/endpoint/month
The free plan covers one machine and up to 12 hours of remote use per day, with no credit card. Paid plans are $2.00 per endpoint per month, billed monthly in USD. Rates are $1.75 per endpoint per month for 5,001–9,999 endpoints and $1.50 for 10,000 or more. Technicians are not billed.
Free Version Supported
Free Trial Not Supported
KACE by Quest:

Pricing

As low as $3/mo/device
Please contact Quest sales for additional pricing details and options.
Free Version Supported
Free Trial Supported
Optanik:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
KACE by Quest:

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5
KACE by Quest:

Pros & Cons from Real Users

Pros

  • Great Support. Easy to setup and get running. Once it is working there is nothing to worry about. Always new features coming. Great all in one solution. Excellent reporting.
  • Easy to use. Everything I need in a few clicks. Interface clear. All modules are included, no hidden costs.

Cons

  • Steep learning curve - it really pays to understand the software. Does lack some nice features, but always being upgraded. Can be a little confusing.
  • Some resources missing, like chatbot, hint in fields on form and more colors themes.
Optanik:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
KACE by Quest:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Optanik:

Company Information

Optanik
Founded: 2026
United States
optanik.com
KACE by Quest:

Company Information

Quest Software
Founded: 2001
United States
www.quest.com/kace/
Optanik:

Alternatives

No Alternatives
KACE by Quest:

Alternatives

NinjaOne

NinjaOne

4.7 out of 5 stars
KACE by Quest:
KACE by Quest:
KACE by Quest:
Optanik:
KACE by Quest:
ManageEngine Endpoint Central

ManageEngine Endpoint Central

ManageEngine
4.6 out of 5 stars
Optanik:

Categories

Patch Management Supported
Remote Desktop Supported
RMM Supported
KACE by Quest:

Categories

Change Management Supported
Disk Imaging Supported
Help Desk Supported
IoT Supported
IT Management Supported
IT Security Supported
IT Service Supported
ITSM Supported
License Management Supported
Patch Management Supported
Reporting Supported
System Monitoring Supported
KACE by Quest:

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

Change Management Features

Approval Workflow Supported
Audit Trail Supported
Automated Notifications Not Supported
Change Calendar Not Supported
Change Planning Supported
Compliance Management Not Supported
Prioritization Supported
Release Management Supported
Task Management Supported
Tracking & Reporting Not Supported
Training Management Supported

Disk Imaging Features

Backup Scheduling Not Supported
Bare-Metal Restore Supported
Compression Supported
Differential Backup Not Supported
Disk Cloning Supported
Encryption Supported
Image Deployment Supported
Incremental Backup Not Supported
Web Access / Restoration Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Not Supported
Whitelisting / Blacklisting Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Supported
Supplier Management Not Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Not Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Not Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Not Supported

IT Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Event Tracking Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Not Supported
IP Protection Not Supported
Spyware Removal Not Supported
Two-Factor Authentication Supported
Vulnerability Scanning Supported
Web Threat Management Not Supported
Web Traffic Reporting Not Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Not Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Not Supported
Self Service Portal Supported

IoT Features

Application Development Not Supported
Big Data Analytics Not Supported
Configuration Management Not Supported
Connectivity Management Not Supported
Data Collection Supported
Data Management Supported
Device Management Not Supported
Performance Management Not Supported
Prototyping Not Supported
Visualization Not Supported

License Management Features

Automatic SKU Recognition Supported
Central LM Server Supported
Copy Protection Supported
History Tracking Supported
Node Management Supported
Online Activation Not Supported
Portable License Supported
Sarbanes-Oxley Compliance Supported
Timing Rights Not Supported
Trial License Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Not Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Not Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Not Supported
Wireless Network Support Not Supported

Reporting Features

Customizable Dashboard Supported
Data Source Connectors Supported
Drag & Drop Supported
Drill Down Supported
Email Reports Not Supported
Financial Reports Not Supported
Forecasting Not Supported
Marketing Reports Not Supported
OLAP Not Supported
Report Export Supported
Sales Reports Not Supported
Scheduled / Automated Reports Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Not Supported
Data Backup / Recovery Not Supported
Device Monitoring Supported
Inventory Management Not Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Supported
Server Monitoring Supported
Service Configuration Management Supported
Optanik:

Integrations

Apple Business Essentials Not Supported
Azure Marketplace Not Supported
Google Not Supported
Microsoft 365 Not Supported
Microsoft Authenticator Not Supported
Microsoft Azure Not Supported
Model Context Protocol (MCP) Supported
Nutanix AHV Not Supported
Quest LiteSpeed for SQL Server Not Supported
VMware ESXi Not Supported
Workspace ONE Not Supported
KACE by Quest:

Integrations

Apple Business Essentials Supported
Azure Marketplace Supported
Google Supported
Microsoft 365 Supported
Microsoft Authenticator Supported
Microsoft Azure Supported
Model Context Protocol (MCP) Not Supported
Nutanix AHV Supported
Quest LiteSpeed for SQL Server Supported
VMware ESXi Supported
Workspace ONE Supported
Optanik:
Claim Optanik and update features and information
Claim Optanik and update features and information
KACE by Quest:
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