Verizon Knowledge AssistVerizon
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Related Products
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About
Ophiry is a web-based knowledge management platform for accounting, tax, advisory and other client-service firms. It helps teams turn PDFs, Word files and notes into a structured wiki, then provides an AI assistant that answers questions using the firm's source documents. Users can review proposed wiki plans and articles before publication, while document comparison highlights conflicting information and newer material that may replace older versions. The assistant cites supporting passages and can indicate when the available documents do not contain an answer. Firms can create separate knowledge spaces for different clients and control which spaces each client can access. Ophiry is designed for multilingual knowledge bases and responses, including right-to-left Arabic. The service is hosted in Germany and offers a free trial.
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About
When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Accounting, tax and advisory firms, consultancies and corporate service providers that want their clients and staff to get sourced answers from the firm's own documents.
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Audience
Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
$129/month
Plans start at $129 per month. The vendor also states that a free trial is available.
Free Version
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Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationOphiry
Founded: 2026
United Arab Emirates
ophiry.com
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Company InformationVerizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
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Integrations
No info available.
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Integrations
No info available.
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