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About

Ophiry is a web-based knowledge management platform for accounting, tax, advisory and other client-service firms. It helps teams turn PDFs, Word files and notes into a structured wiki, then provides an AI assistant that answers questions using the firm's source documents. Users can review proposed wiki plans and articles before publication, while document comparison highlights conflicting information and newer material that may replace older versions. The assistant cites supporting passages and can indicate when the available documents do not contain an answer. Firms can create separate knowledge spaces for different clients and control which spaces each client can access. Ophiry is designed for multilingual knowledge bases and responses, including right-to-left Arabic. The service is hosted in Germany and offers a free trial.

About

When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Accounting, tax and advisory firms, consultancies and corporate service providers that want their clients and staff to get sourced answers from the firm's own documents.

Audience

Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$129/month
Plans start at $129 per month. The vendor also states that a free trial is available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Ophiry
Founded: 2026
United Arab Emirates
ophiry.com

Company Information

Verizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Alternatives

Alternatives

KnowyAI

KnowyAI

SmartinfoLogiks
Shelf

Shelf

Shelf.io
GI JI

GI JI

GI JI Agency

Categories

AI Knowledge Base Supported

Categories

Integrations

No info available.

Integrations

No info available.
Claim Ophiry and update features and information
Claim Ophiry and update features and information
Claim Verizon Knowledge Assist and update features and information
Claim Verizon Knowledge Assist and update features and information