SecureDesk

SecureDesk

Rubix Technology
+
+

Related Products

  • ISL Light Remote Desktop
    1,598 Ratings
    Visit Website
  • Passwork
    129 Ratings
    Visit Website
  • ONLYOFFICE Docs
    715 Ratings
    Visit Website
  • LabWare LIMS
    113 Ratings
    Visit Website
  • Docmosis
    51 Ratings
    Visit Website
  • SurveyJS
    64 Ratings
    Visit Website
  • Chainstack
    34 Ratings
    Visit Website
  • JSCAPE MFT Server
    188 Ratings
    Visit Website
  • cside
    37 Ratings
    Visit Website
  • FusionAuth
    192 Ratings
    Visit Website

About

Open-source session replay suite, built for developers and self-hosted for full control over your data. Understand every issue, as if it happened in your own browser. Look under the hood, while watching your users. Everything developers need to fix what's broken. One platform to replay sessions, understand issues, monitor your web app, and assist your customers. Relive your user's experience. Feel their struggle, uncover hidden issues and build stellar experiences. A full-featured session replay suite you can self-host, so your customer data never leaves your infrastructure. No more sharing of your data with 3rd parties. Have full control over what's captured. Stop wasting time on lengthy compliance and security checks. Fine-grained privacy features for sanitizing user data. Host your session replay tool yourself and stop sending data to third parties. Not a big fan of self-deployments? Use our cloud and get started in minutes.

About

SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session. It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint. The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Developers in need of an open-source solution to manage their data and monitor performance

Audience

IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$3.95 per month
Free Version Supported
Free Trial Not Supported

Pricing

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

OpenReplay
United States
openreplay.com

Company Information

Rubix Technology
Founded: 2012
United States
www.rubixtechnology.com

Alternatives

Alternatives

HelpWire

HelpWire

Electronic Team, Inc.

Categories

Session Replay Supported

Categories

Remote Support Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Integrations

Amazon CloudWatch Supported
Amazon Web Services (AWS) Supported
Bugsnag Supported
Datadog Supported
DigitalOcean Supported
Elasticsearch Supported
GitHub Supported
Google Cloud Platform Supported
JavaScript Supported
Jira Supported
Kubernetes Supported
Microsoft Azure Supported
New Relic Supported
Rollbar Supported
Scaleway Supported
Segment Supported
Sentry Supported
Slack Supported
Sumo Logic Supported
Ubuntu Supported

Integrations

Amazon CloudWatch Not Supported
Amazon Web Services (AWS) Not Supported
Bugsnag Not Supported
Datadog Not Supported
DigitalOcean Not Supported
Elasticsearch Not Supported
GitHub Not Supported
Google Cloud Platform Not Supported
JavaScript Not Supported
Jira Not Supported
Kubernetes Not Supported
Microsoft Azure Not Supported
New Relic Not Supported
Rollbar Not Supported
Scaleway Not Supported
Segment Not Supported
Sentry Not Supported
Slack Not Supported
Sumo Logic Not Supported
Ubuntu Not Supported
Claim OpenReplay and update features and information
Claim OpenReplay and update features and information
Claim SecureDesk and update features and information
Claim SecureDesk and update features and information