SecureDesk

SecureDesk

Rubix Technology
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About

Open-source session replay suite, built for developers and self-hosted for full control over your data. Understand every issue, as if it happened in your own browser. Look under the hood, while watching your users. Everything developers need to fix what's broken. One platform to replay sessions, understand issues, monitor your web app, and assist your customers. Relive your user's experience. Feel their struggle, uncover hidden issues and build stellar experiences. A full-featured session replay suite you can self-host, so your customer data never leaves your infrastructure. No more sharing of your data with 3rd parties. Have full control over what's captured. Stop wasting time on lengthy compliance and security checks. Fine-grained privacy features for sanitizing user data. Host your session replay tool yourself and stop sending data to third parties. Not a big fan of self-deployments? Use our cloud and get started in minutes.

About

SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session. It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint. The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Developers in need of an open-source solution to manage their data and monitor performance

Audience

IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$3.95 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OpenReplay
United States
openreplay.com

Company Information

Rubix Technology
Founded: 2012
United States
www.rubixtechnology.com

Alternatives

Alternatives

HelpWire

HelpWire

Electronic Team, Inc.

Categories

Categories

Integrations

Amazon CloudWatch
Amazon Web Services (AWS)
Bugsnag
Datadog
DigitalOcean
Elasticsearch
Google Cloud Platform
JavaScript
Jira
Kubernetes
Microsoft Azure
New Relic
OVHcloud
Rollbar
Scaleway
Segment
Sentry
Slack
Sumo Logic
Ubuntu

Integrations

Amazon CloudWatch
Amazon Web Services (AWS)
Bugsnag
Datadog
DigitalOcean
Elasticsearch
Google Cloud Platform
JavaScript
Jira
Kubernetes
Microsoft Azure
New Relic
OVHcloud
Rollbar
Scaleway
Segment
Sentry
Slack
Sumo Logic
Ubuntu
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