Related Products
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About
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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About
Vertask is an all-in-one SaaS platform for support and project teams — helpdesk ticketing, task management, and collaboration in a single tool without the enterprise bloat. Incoming email is automatically converted into trackable tickets with unique tracking IDs, inline images, and reply routing, so nothing slips through the cracks and every conversation stays tied to its task.
Work is organized on flexible kanban boards with drag-and-drop columns and a fast or as a list, with a mobile-friendly interface you can install as a progressive web app. A built-in AI assistant helps teams triage, draft responses, and resolve work faster, while powerful full-text search spans tickets, contracts, locations, and your knowledge base so answers are always a search away.
From support desks to client projects to internal task tracking, Vertask brings your tickets, tasks, and team knowledge together in one place — with a free trial to get started.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Audience
IT companies, IT department, Engineering, Financial, Nonprofit, Creative & Design Services, Public Relations Agencies, Marketing, VARS & Systems Integrators,Software, Consulting, Product Design & Manufacturing, Managed Service Providers,
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Audience
Companies that need an IT helpdesk task management, ticketing and knowledgebase.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Version
Not Supported
Free Trial
Supported
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Pricing
$6 per user per month
Free ticketing system tier,
Full helpdesk solution starts at $6/agent
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
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Company InformationOneDesk
Founded: 2008
Canada
www.onedesk.com
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Company InformationVertask
Founded: 2020
United States
vertask.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Product Lifecycle Management Features
Change Management
Not Supported
Compliance Management
Not Supported
Cost Tracking
Supported
Design Management
Supported
Document Management
Not Supported
Product Data Management
Supported
Project Management
Supported
Requirements Management
Supported
Supplier Management
Not Supported
Product Management Features
Collaboration
Supported
Feedback Collection
Supported
Idea Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Product Roadmapping
Supported
Release Management
Supported
Requirements Management
Supported
Resource Management
Supported
Workflow Management
Supported
Product Roadmap Features
Collaboration
Supported
Content Import / Export
Supported
Diagramming
Not Supported
Drag & Drop
Supported
Feature Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Requirements Management
Supported
Workflow Management
Supported
Project Management Features
Agile Methodologies
Supported
Budget Management
Supported
Client Portal
Supported
Collaboration Tools
Supported
Cost-to-Completion Tracking
Supported
Customizable Templates
Supported
Gantt Charts
Supported
Idea Management
Supported
Kanban Board
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Resource Management
Supported
Time & Expense Tracking
Supported
Traditional Methodologies
Supported
Project Portfolio Management Features
Budget Management
Supported
Collaboration
Supported
Dashboard
Supported
Issue Management
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Project Planning
Supported
Requirements Management
Supported
Resource Management
Supported
Status Tracking
Supported
Task Management
Supported
Time & Expense Tracking
Supported
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Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Knowledge Management Features
Artificial Intelligence (AI)
Supported
Cataloging / Categorization
Not Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Not Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Project Tracking Features
Collaboration Tools
Not Supported
Cost-to-Completion Tracking
Not Supported
Gantt Charts
Not Supported
Kanban Board
Supported
Milestone Tracking
Not Supported
Percent-Complete Tracking
Supported
Prioritization
Not Supported
Status Tracking
Supported
Time & Expense Tracking
Not Supported
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Integrations
Zapier
Supported
Box
Supported
Dropbox
Supported
Jira
Supported
Jira Work Management
Supported
Mailchimp
Supported
Microsoft Azure
Supported
Microsoft Project
Supported
Okta
Supported
QuickBooks Online
Supported
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Integrations
Zapier
Supported
Box
Not Supported
Dropbox
Not Supported
Jira
Not Supported
Jira Work Management
Not Supported
Mailchimp
Not Supported
Microsoft Azure
Not Supported
Microsoft Project
Not Supported
Okta
Not Supported
QuickBooks Online
Not Supported
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