Omnilo vs. Zendesk Chat Comparison


Omnilo EnAffaire Technologies Inc.	Zendesk Chat Zendesk 4.4 out of 5 stars
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Omnilo	Zendesk Chat
		Related Products 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 4.4 out of 5 stars 1,237 Ratings Visit Website for 3CX Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. 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Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Within a single tool, you get real-time reporting and proactive optimizations in addition to market-leading deliverability and integration with 1000+ apps. With a user-friendly interface and a comprehensive suite of features, ActiveCampaign's platform is powerful, accessible, and designed to scale with your business. It's also easy to get started: While traditional tools force teams through long setup cycles and training, ActiveCampaign delivers measurable lifts in engagement and conversions in days. 89% of surveyed customers say the platform meets their business needs better than the competition, and 88% say ActiveCampaign delivers value faster than competitors. Read our ROI report for methodology 4.4 out of 5 stars 17,400 Ratings Visit Website for ActiveCampaign Odoo Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by reducing redundant manual processes, which helps companies save countless hours of labor. Every module is interconnected to provide a fully-integrated experience from app to app, and users can automate many processes that would’ve otherwise required manual inputs into multiple applications. Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible. 4.2 out of 5 stars 1,729 Ratings Visit Website for Odoo Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. 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The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes. 4.5 out of 5 stars 939 Ratings Visit Website for CTM GetResponse GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward. 4.3 out of 5 stars 1,801 Ratings Visit Website for GetResponse Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 4.2 out of 5 stars 1,646 Ratings Visit Website for Intermedia Unite UptimeRobot UptimeRobot is a website monitoring service with a forever free plan that lets you register with just an email and monitor up to 50 websites, servers, or keywords with 5-minute intervals. Setup takes only a few clicks. For faster checks and advanced features, paid plans offer 1-minute or 30-second intervals, along with SSL certificate, domain expiry, and heartbeat (cron job) monitoring. You can also create up to 100 status pages, customize them to match your brand, protect them with a password, and allow subscribers to receive updates. Get notified instantly via email, SMS, voice calls, or integrations with Slack, Zapier, PagerDuty, Splunk On-Call, Telegram, Webhooks, Discord, Mattermost, Pushbullet, Microsoft Teams, Google Chat, Pushover, and more. Mobile push notifications are available through the iOS and Android apps. Other features include maintenance windows, incident tracking with root cause analysis, tags, comments, and filters. Share account with other team members. 4.7 out of 5 stars 887 Ratings Visit Website for UptimeRobot net2phone net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. 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Omnilo: About Omnilo is a hosted live-chat service that businesses add to a website with a single script line or setup wizard. It translates visitor messages and business replies in both directions across 133 languages, while notifying the business by text message so staff can answer from a phone through a private link. Teams can set chat hours, embed the service on one website, and choose plans for one responder or up to three team members. The service is intended for business owners and teams serving multilingual customers in Canada and the United States. A separate Omnilo 2 offering provides automatic website translation and a multilingual contact form without a live chat window; it is not required for the core Omnilo chat service.	Zendesk Chat: About Live chat software for the best customer conversations. Reach your customers instantly via web, mobile, and social on live chat and messaging. Businesses should be wherever their customers are, especially when those customers need help. And in the past year, customers have flocked to messaging and live chat apps to request service. Adding live chat to your website allows you to meet your customers where they’re most comfortable having a conversation. And more comfortable customers tend to buy more and remain loyal. But adding live chat is about more than just customer preferences.
Omnilo: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Zendesk Chat: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Omnilo: Audience Businesses and teams in Canada and the US that serve customers in many languages	Zendesk Chat: Audience Companies that want to add a live chat solution to their website
Omnilo: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Zendesk Chat: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Omnilo: API Offers API Not Supported	Zendesk Chat: API Offers API Not Supported
Omnilo: Screenshots and Videos No images available	Zendesk Chat: Screenshots and Videos View more images or videos
Omnilo: Pricing CA$20/month Basic is CA$20/month for one responder and one website embed. Essentials is CA$49.99/month for up to three team members, with higher message volume and priority support. Omnilo 2 is a separate CA$20/month website-translation and multilingual contact-form plan. All plans include a 30-day free trial; prices are in Canadian dollars. Enterprise pricing is custom. Free Version Not Supported Free Trial Supported	Zendesk Chat: Pricing $14.00/month/user Free Version Supported Free Trial Supported
Omnilo: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Zendesk Chat: Reviews/Ratings Overall 4.4 / 5 ease 5.0 / 5 features 4.5 / 5 design 4.6 / 5 support 4.7 / 5 Read all reviews
	Zendesk Chat: Pros & Cons from Real Users Pros Zendesk has managed to improve the way we serve a large group of customers, this platform has provided very consistent customer service without delays. I really liked the way I was able to integrate this platform with my website, integrating Zendesk Chat with our company website was a pretty quick and easy process, it took us about 3 days to complete the integration across our entire website. I also liked the very functional system that Zendesk has, which allows me to have a real-time conversation with each client, the chat works in real time and this guarantees that our clients receive an immediate response for each of their questions. The notification and alert system also works wonderfully, which helps us to provide much faster attention. Every time we see a new alert in our control panel, we will proceed to assign that requirement to the active agents. + I can integrate multiple channels which allow me to be more connected with my clients, this ranges from text messages, calls, live chat, WhatsApp messaging or some other social network and email. This allows me to cover any medium where the client can communicate with my company, adapting to the client's needs and offering them any space where they can communicate, plus I have all these channels in one place with Zendesk without the need to have multiple tabs open in the browser to manage communication channels. + I love the ease with which I can get into this platform, it is easy to manage the different supports that clients require, plus I can manage workspaces so that each agent can adapt to what they need most without having to have something preset, but simply choose your workflow once you understand how this platform works. + It has an automatic translation of the tickets, this was very useful for me to be able to provide support to any user from any part of the world who does not have a good command of English, thanks to this function I have been able to expand my company beyond borders and I have obtained potential clients from any country regardless of the language. It was enough for me to choose which language to translate the tickets in case they were not in English and that's it, all the tickets are in my language without me requiring knowledge in all the languages of the world. + I was able to provide automatic responses because I was able to collect the most frequently asked questions that are asked within my company. This helped me to be able to provide support more quickly since there are many users with similar questions that waste an agent's time providing the same solutions. So with autoresponders I was able to fix that issue, now my support team has gotten better performance and response time by having more free time and being able to cover more support tickets from multiple users at once. Zendesk is a fascinating platform to be able to manage the large number of requests that you can receive in all your means of contact, this platform has been fantastic and it is a company for me to be able to manage our customer service process. One of the first features that I like about this platform is the amazing Real-time Chat that allows me to embed on my website, this Chat has been amazing as it has allowed me to interact in real-time with all the clients that request my support within from my website, this Chat works wonderfully, it sends me an alert when I have received a new requirement through the web page, in addition, it also sends me alerts when I receive new requirements by email or through social networks. One of the main features that I liked about this platform is that it allows me to share files, share links and many other things through this Real Time Chat, this helps a lot when I need to request some kind of attachment or some image about some requirement that my client needs, in addition, I have also loved that this platform is capable of keeping a record of all the Chats that are carried out within that customer service in real time, I can see the Chat record that each person from my company with each of the clients, this helps me a lot to value the customer service that each agent of my company has had. Another of the features that I liked about this platform is that it also allows me to have requirements through our social networks, this platform detects the client's message on other social networks, it can detect if they have received a simple message or a message for any requirement, In this way, when we receive a request through other social networks, it sends us an alert so that we can serve the customer quickly. This is fantastic since we can maintain correct customer service on all the social networks that the company currently uses. Zendesk Chat is being used in this real estate company as the main measure to meet the requirements of all clients, one of the first things that I loved about this platform is the system to configure the hours of attention during a Live Chat, the Chat that we have implemented the metro si te Web works wonderfully, this platform has provided us with an excellent Live Chat service, however, thanks to the schedule function, we have been able to configure when customers can contact us through that chat and when they can contact us through a form. This system is capable of knowing the Client's schedule when he is making a request, in this way it will transfer it to a form or to Live Chat, this helps us a lot to manage the hours of attention. Another of the things that I liked about this platform is that it has a divided inbox, in this way we can know how many requests we have received from our social networks, in addition, in another section of this panel we can check the inbox for the requirements via email, and we can also see the requirements through the form on our website, this platform and the panel that it offers us is very complete to manage each of the requirements that we receive through social networks, web pages and email. Zendesk has become that main platform to be able to offer a correct customer service system for all our website visitors, in addition, this system also allows us to have all the requests that we receive by email. It is a very complete platform, it offers professional tools to serve all your clients in less time, it also offers you monitoring of the status of each request ticket. Next, I will mention the positive things that this platform has. 1.- One of the main things that I liked about this platform is that it has perfect connectivity with social networks, thus being able to group all the messages in the same inbox so that it is much easier for us to attend to each of the requirements. Grouping these social networks in the same inbox has been a great benefit, since I have been able to attend to all the requirements of our social networks in a much simpler way, without having to access them, just by having integrated them, I can answer messages or requirements. 2.- The second thing that I have loved about this platform is the ease with which I can access the Live Chat integrated into our website, live allows us to serve all customers or visitors to our website in a simple way and in real time, all the messages sent through this Chat are viewed by both parties in real time. I really love this Live Chat, since not enough can send us attachments, as well as being able to share links with us, it is important to note that this Live Chat also has a built-in form that you need to fill out to start using it. 3.- I have also loved the system to configure the hours of attention of the Live Chat, this system has allowed me to close the Live Chat during specific hours, as well as this Chat automatically opens during work hours. I love this system very much, since the Live Chat starts within my website instantly when our workday begins, and it closes automatically when the workday is not over. I really love this system very much, because in this way customers now and then can contact us through this Live Chat or when they have to contact us through an email form. 4.- The fourth thing that I liked in relation to this platform is that it allows me to create a customer service form that I can easily access my website, it is important to highlight that the platform offers me a wide variety of forms that I can easily insert through web code in my business page, All the forms that can be created within this platform have different designs, which platform offers you a wide variety of dishes that you can choose to give your form a greater tonality or optimized design. Within the same platform you will be able to configure what you want that form to carry, what information it needs to require from the client to be sent correctly. 5.- I also love that this platform offers me a much broader vision of the number of agents that are attending a specific case. In addition, it also works in real time for the management of each of the customer tickets, in this way I will be able to know in real time if a ticket or requirement is being attended to by one of our agents. This real-time display system has helped me a lot to organize the number of tickets that have been attended correctly and the number of tickets that still need to be attended to, it offers a real-time status of each ticket. Cons The main problem I got when using Zendesk Chat, is that the number of documents or attachments that can be sent during each chat session with the customer is limited, I can't attach more than 2 files in a single message, also the The weight of each file is also a bit limited, which makes the amount of material that the client can share with me a little difficult to resolve a specific question. Also, Zendesk Chat doesn't have a calling system either, it allows us to set up a form for when we're idle and we ask for the phone number on each form, but we can't make a direct call to the customer's number from Zendesk Chat. - I would like it to be more customizable when generating reports, I would like for example to be able to see the response time of specific tickets instead of the entire group of tickets, in addition to this analysis and not in the company in general, thus being able to better measure the response time and know which staff is not doing it very quickly. For me, clients are important and providing the best solution quickly and efficiently allows me to have satisfied clients or potential clients, so having the response time well measured in more detail will help me determine precisely what may be failing. - It is a bit expensive to have this platform, it focuses a lot on large companies since per user it can reach $99 depending on the features you need and if you need a feature in a basic plan there will be no more than another having to upgrade to a more professional version or simply switching platforms for customer troubleshooting. This bothered me a lot, that this platform is not at all flexible with its prices and also that the lowest plans have very few functions that allow me to provide good support to my company's customers. - There are no filters to be able to sort the tickets in question to whether they are resolved or not, or if they are open, pending or any other status that can be tagged. This is a serious flaw for a feature where you have a ticket management facility to support. I also can't change the folder in different inboxes like emails do, this would be easier and more convenient to be able to sort tickets depending on their importance. Likewise, there is no way to mark tickets according to their priority, simply the ticket management interface lacks useful functions and makes it easier for users to carry out a personalized follow-up. - They don't listen to the community, this platform has a great community which has been very helpful to me since it has solved more problems than the Zendesk technical support managers themselves. However, also within the community of this platform, new functions have been raised that could maximize performance by providing fast and effective support for clients from different companies, but the team in charge of Zendesk does not listen to requests, even when there are problems like bugs, failures or poor performance on their platforms, so I don't feel part of this platform when I propose something as an old user and I'm not being listened to. Currently I have not had any type of problem with Zendesk. This platform has always been able to provide me with correct attention to all clients, at no time have I had any type of problem with this system, I have been able to customize the way in which I attend to my clients, I have been able to enjoy a correct Chat in real time with all the visitors of our website and I have also been able to meet all kinds of requirements through ticket management, that platform that allows you to manage all tickets and thus be able to attend to each client in an orderly manner. I have loved the fact that this platform has never given me any kind of problems, all the experience I had within this platform has been positive, I don't have any kind of problem with the functions, nor do I have any problem with the rate of this platform and I also don't have problems with the compatibility that you are platform within all the devices, since this platform worked perfectly at all times. One of the main problems that this platform has is when it comes to registering each of the agents that will be in charge of meeting the requirements of the clients, since it is a fairly complex process that requires time, you have to fully register each all the users who will be able to serve the requests, you will have to do this by registering each user individually. In addition, another of the negative things about this platform is the free trial period, it is important to highlight that this free trial is very accessible, any new user within the platform will be able to access it, without the need to use a credit card or debit card, however, the functions that are allowed to use within this free trial are quite limited, and the opening hours system cannot be used. I consider that this free trial should be much more optimal, offering much more time for the user can test the entire platform and offering more extensive limits on the available functions. In addition, another of the problems or difficulties that you do not have about this platform is that you cannot visualize the activity of the Chat that each person is having with a client, you cannot have a monitoring of the conversation between the client and the people who is attending, it is a negative factor since I would love to be able to visualize those conversations to know exactly if the customer is doing well, although those conversations are fully visible is when the customer service has completed correctly. Zendesk is a fairly reliable platform, the vast majority of functions provided by this platform greatly favored customer service within our real estate company. I was really pleased with the live customer support features, however I will also mention a few negative things about this platform. 1.- Despite the fact that this platform offers a free version for new users, I consider that this version is quite limited with respect to the number of things it can offer the user, since it does not allow you to attend tickets simultaneously, you can attend a single ticket at the same time, in addition, it also does not allow you to use a complete Live Chat, since the Chat within the free version only allows you to send text, you cannot send attachments. I believe that this free version should be much more optimal, to allow new users to adapt to it and to be able to correctly test all the available functions. 2.- The version for mobile phones is not to my liking, mainly because it does not send notifications when a new request has been received within the Live Chat, compared to the desktop version that does send notifications and half back when we have received a new requirement within our Live Chat. I consider that this application should be much more optimal, they should also improve the visualization that it has for each one of the tickets, since I consider that it is very uncomfortable to read the information of each ticket within this application. I will continue to use the application for computers, since I consider it to be much more comfortable to work with. 3.- Within the version for mobile devices, immediate calls made by customers cannot be made either, that means that when the customer places the phone number in the form so that we can contact him directly, we will not be able to make that call through this application, since this function is not implemented. To counteract this, we've had to sign up for an international calling service, so we can call customers directly without using Zendesk.
Omnilo: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Zendesk Chat: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Omnilo: Company Information EnAffaire Technologies Inc. Founded: 2026 Canada omnilo.ca	Zendesk Chat: Company Information Zendesk Founded: 2007 United States www.zendesk.com/service/messaging/live-chat-software/
Omnilo: Alternatives LiveChat LiveChat Software 4.9 out of 5 stars	Zendesk Chat: Alternatives Social Intents
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Omnilo: KonnectBot	Zendesk Chat: LiveChat LiveChat Software 4.9 out of 5 stars
Omnilo: Askly	Zendesk Chat: Rake
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Omnilo: Categories Live Chat Supported	Zendesk Chat: Categories Conversational Support Supported Live Chat Supported
	Zendesk Chat: Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Omnilo: Integrations 5X Not Supported CorralData Not Supported Data Virtuality Not Supported Ikigai Not Supported Integrate.io Not Supported Kleene Not Supported Meltano Not Supported Mindsay Not Supported NetSuite Not Supported NeverBounce Not Supported Rivery Not Supported Securden Unified PAM Not Supported TalentLMS Not Supported Toonimo Not Supported Webflow Not Supported Zapier Not Supported Zendesk Sunshine Not Supported Zendesk Talk Not Supported Zoho Books Not Supported Zowie Not Supported Show More Integrations	Zendesk Chat: Integrations 5X Supported CorralData Supported Data Virtuality Supported Ikigai Supported Integrate.io Supported Kleene Supported Meltano Supported Mindsay Supported NetSuite Supported NeverBounce Supported Rivery Supported Securden Unified PAM Supported TalentLMS Supported Toonimo Supported Webflow Supported Zapier Supported Zendesk Sunshine Supported Zendesk Talk Supported Zoho Books Supported Zowie Supported Show More Integrations View All 75 Integrations
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