Omni AuthenticationGenesys
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Related Products
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About
Managing a contact center can be very challenging, and expensive, and it’s not always easy to maintain the highest customer satisfaction, not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can. One of the key challenges within a contact center is improving the Customer Experience. Customers are frustrated having to recall their PIN numbers; passwords or account numbers while agents are spending time asking security questions. Omni Authentication overcomes these issues by using the customers voiceprint to verify their identity, simply and securely. This results in improved contact center efficiency and customer experience. No longer do callers need to remember their account numbers, PINs, or passwords!
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About
CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies and contact centers looking for a voice biometrics solution to increase security, reduce operational costs and improve customers experience
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Audience
Organizations that want to improve customer experience with automated SMS messaging and notifications
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Support
Phone Support
Not Supported
24/7 Live Support
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Online
Supported
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Support
Phone Support
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24/7 Live Support
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Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
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Free Trial
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Pricing
No information available.
Free Version
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Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
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Live Online
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In Person
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Training
Documentation
Not Supported
Webinars
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Live Online
Not Supported
In Person
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Company InformationGenesys
Founded: 1990
United States
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
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Company InformationWEBTEXT
Founded: 2007
Ireland
webtext.com
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Categories |
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Integrations
Amazon Connect
Not Supported
Avaya Aura
Not Supported
Avaya Experience Platform
Not Supported
Five9
Not Supported
Genesys Cloud CX
Supported
Oracle CRM On Demand
Not Supported
Salesforce
Not Supported
ServiceNow
Not Supported
Symbee
Not Supported
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Integrations
Amazon Connect
Supported
Avaya Aura
Supported
Avaya Experience Platform
Supported
Five9
Supported
Genesys Cloud CX
Not Supported
Oracle CRM On Demand
Supported
Salesforce
Supported
ServiceNow
Supported
Symbee
Supported
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