Audience
Companies and contact centers looking for a voice biometrics solution to increase security, reduce operational costs and improve customers experience
About Omni Authentication
Managing a contact center can be very challenging, and expensive, and it’s not always easy to maintain the highest customer satisfaction, not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can. One of the key challenges within a contact center is improving the Customer Experience. Customers are frustrated having to recall their PIN numbers; passwords or account numbers while agents are spending time asking security questions. Omni Authentication overcomes these issues by using the customers voiceprint to verify their identity, simply and securely. This results in improved contact center efficiency and customer experience. No longer do callers need to remember their account numbers, PINs, or passwords!
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Integrations
Company Information
Genesys
Founded: 1990
United States
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Omni Authentication Frequently Asked Questions
Q: What kinds of users and organization types does Omni Authentication work with?
Omni Authentication works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Omni Authentication support in their product?
Omni Authentication supports these languages: English.
Q: What kind of support options does Omni Authentication offer?
Omni Authentication offers support via online.
Q: What other applications or services does Omni Authentication integrate with?
Omni Authentication integrates with: Genesys Cloud CX.
Q: What type of training does Omni Authentication provide?
Omni Authentication provides training in the form of documentation.
