Audience

Organizations that want to improve customer experience with automated SMS messaging and notifications

About WEBTEXT

CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging.

Integrations

Ratings/Reviews

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Company Information

WEBTEXT
Founded: 2007
Ireland
webtext.com

Videos and Screen Captures

WEBTEXT Screenshot 1
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Product Details

Platforms Supported
Cloud

WEBTEXT Frequently Asked Questions

Q: What kinds of users and organization types does WEBTEXT work with?
Q: What languages does WEBTEXT support in their product?
Q: What other applications or services does WEBTEXT integrate with?

WEBTEXT Product Features

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

Push Notifications

Mobile Notifications Not Supported
Web Notifications Not Supported
Campaign Segmentation Not Supported
Notification Scheduling Not Supported
Contextual Targeting Not Supported
Expiry Notifications Not Supported
Geo Targeting Not Supported
Analytics Not Supported
Device Targeting Not Supported
Visual Notifications Not Supported
A/B Testing Not Supported

SMS Marketing

Shortcodes Not Supported
Contact Management Not Supported
MMS Not Supported
Text-to-Win Not Supported
Polls / Voting Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
Reporting/Analytics Not Supported
Mobile Keywords Not Supported
Scheduled Messaging Not Supported
Mobile Coupons Not Supported
2-Way Messaging Not Supported
Artificial Intelligence Not Supported