Olark vs. Watermelon Comparison


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About Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring, targeted chat, and analytics within a suite.	About Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience. Centralize and automate customer contact and ensure 24/7 availability. Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest. Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity. Does your chatbot not know the answer to a new question? No problem, the intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped. The time where website visitors remained anonymous is over.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Olark Live Chat is perfectly suitable for small and mid-sized businesses in different verticals such as eCommerce, retail, SaaS, education, and more.	Audience Companies searching for a solution to create chatbots, manage conversations and collaborate with your team
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $17.00/month/user Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user. Free Version Supported Free Trial Supported	Pricing €19 per month Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Olark helps in boosting our productivity. It provides live chat platform which helps in building strong relationships with our customers. Using live chat we can instantly response to our customers issue which ultimately converts into profit. Allows real time chat process. Very easy to use and customisable software. Stylish chat box. Good interface for sorting and searching anything. #1- It provides no delay live chat customer support to establish. #2- Chat waiting room tells the exact number of Que. #3- Help to keep customer data records of supports and doubts. Cons Very easy to setup. Customer support are very responsive. Good software. No cons. #1- We had an overall great experience with it. Nothing I disliked about it.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Olark Founded: 2009 United States www.olark.com	Company Information Watermelon Founded: 2015 Netherlands watermelon.ai/
Alternatives Social Intents	Alternatives SimplyBoost
Lime Connect Lime Connect (formerly Userlike)	Engati Engati Technologies
LiveHelpNow	Social Intents
ClickDesk	LivePerson
LiveChat LiveChat Software View All	Heyday AI Hootsuite View All
Categories Conversational Commerce Supported Live Chat Supported	Categories Chatbot Supported Conversational AI Supported Conversational Commerce Supported Conversational Support Supported Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Salesforce Supported ClinchPad Supported HappyFox Supported HubSpot Marketing Hub Supported KMI LMS Supported LendFoundry Supported Maropost Marketing Cloud Supported Nutshell Supported Routee Supported SITE123 Supported Shift Supported Shift4Shop Supported Toonimo Supported Vervemail Supported WordPress Supported Zapier Supported elevio Supported Show More Integrations View All 101 Integrations	Integrations Salesforce Supported ClinchPad Not Supported HappyFox Not Supported HubSpot Marketing Hub Not Supported KMI LMS Not Supported LendFoundry Not Supported Maropost Marketing Cloud Not Supported Nutshell Not Supported Routee Not Supported SITE123 Not Supported Shift Not Supported Shift4Shop Not Supported Toonimo Not Supported Vervemail Not Supported WordPress Not Supported Zapier Not Supported elevio Not Supported Show More Integrations View All 6 Integrations
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