Olark vs. SnapEngage Comparison


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About Olark Live Chat is a web-based live chat application that helps businesses interact with customers through their website. The solution delivers the easiest way to engage customers who are browsing the website through customer relationship management (CRM), eCommerce, and Help Desk platforms that provide you with powerful customer insights. Key features include team management, automated messages, searchable transcripts, real-time reporting, and more. Olark Live Chat also offers chat monitoring, targeted chat, and analytics within a suite.	About SnapEngage is a fully featured live chat software suitable for support and sales teams. SnapEngage features a host of seamless and simple interface customization options. SnapeEngage easily integrates with a range of customer relationship management (CRM) platforms. With SnapEngage, users are able to transfer files to and from customers with the live chat window. SnapEngage also enables the users' customers to initiate a chat session directly from their mobile devices by sending SMS messages.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Olark Live Chat is perfectly suitable for small and mid-sized businesses in different verticals such as eCommerce, retail, SaaS, education, and more.	Audience Global Market
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $17.00/month/user Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user. Free Version Supported Free Trial Supported	Pricing $17.00/month Starting price$99.00/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Olark helps in boosting our productivity. It provides live chat platform which helps in building strong relationships with our customers. Using live chat we can instantly response to our customers issue which ultimately converts into profit. Allows real time chat process. Very easy to use and customisable software. Stylish chat box. Good interface for sorting and searching anything. #1- It provides no delay live chat customer support to establish. #2- Chat waiting room tells the exact number of Que. #3- Help to keep customer data records of supports and doubts. Cons Very easy to setup. Customer support are very responsive. Good software. No cons. #1- We had an overall great experience with it. Nothing I disliked about it.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Olark Founded: 2009 United States www.olark.com	Company Information SnapEngage Founded: 2008 United States snapengage.com
Alternatives Social Intents	Alternatives Lime Connect Lime Connect (formerly Userlike)
Lime Connect Lime Connect (formerly Userlike)	Comm100 Comm100 Network Corporation
LiveHelpNow	Slaask
ClickDesk	Help Scout
LiveChat LiveChat Software View All	Chatstack View All
Categories Conversational Commerce Supported Live Chat Supported	Categories Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Adobe Marketo Measure Supported Freshdesk Supported Freshpaint Supported HubSpot CRM Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported Kommo Supported Median Cobrowse Supported ProProfs Knowledge Base Supported Salesforce Supported Shift Supported Zendesk Supported elevio Supported ClinchPad Supported Google Analytics Supported Groove Supported Jira Not Supported LeadSquared Supported WhatConverts Supported Zapier Supported Show More Integrations View All 101 Integrations	Integrations Adobe Marketo Measure Supported Freshdesk Supported Freshpaint Supported HubSpot CRM Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported Kommo Supported Median Cobrowse Supported ProProfs Knowledge Base Supported Salesforce Supported Shift Supported Zendesk Supported elevio Supported ClinchPad Not Supported Google Analytics Not Supported Groove Not Supported Jira Supported LeadSquared Not Supported WhatConverts Not Supported Zapier Not Supported Show More Integrations View All 23 Integrations
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