Officient

Officient

5.0 out of 5 stars
VirtualPBX

VirtualPBX

4.7 out of 5 stars
Officient VirtualPBX

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Officient:

About

In every growing company, HR management involves a mountain of administration that takes up a lot of valuable time. The good news? Officient brings overview and much more. You do not need to read a manual or take training to get started with the tool. Both the HR Platform and the Self Service app are self-explanatory. Have any questions? You can contact our Customer Success team via our live chat. They are ready to provide you with expertise and tips to get the most out of our tool. You work with sensitive data, which is why we do everything we can to secure it in accordance with GDPR. With pin codes, rights management and 2FA, we ensure that the data remains in the right hands. Whether you are in the office, at home or on the road, you can use the tool anywhere and anytime. Via the desktop on your desk, but also via the smartphone in your pocket. Quick access to the employment contract and other important information.
VirtualPBX:

About

VirtualPBX gives small businesses a complete, high-powered cloud phone system for $15/user/month with every single feature already included. One simple plan. No contracts. No feature gates. Zero surprises. Just smarter voice for your business—whether your team is at a desk, on the road, or working from home. Deploy AI FrontDesk whenever you're ready for intelligent 24/7 call handling, and scale into advanced messaging tools as your business grows. As the pioneers who invented cloud telephony in 1997, we back every account with expert, U.S.-based human support from people who genuinely understand small business. Because having the right technology is important—but having the right team behind it levels the playing field.
Officient:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
VirtualPBX:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Officient:

Audience

HR departments and businesses seeking a solution to manage all their operations
VirtualPBX:

Audience

Any Business, Anywhere
Officient:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported
VirtualPBX:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Officient:

API

Offers API Not Supported
VirtualPBX:

API

Offers API Supported
Officient:

Screenshots and Videos

VirtualPBX:

Screenshots and Videos

Officient:

Pricing

No information available.
Free Version Supported
Free Trial Supported
VirtualPBX:

Pricing

$18/month
Free Version Not Supported
Free Trial Supported
Officient:

Reviews/Ratings

Overall 5.0 / 5
ease 3.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
VirtualPBX:

Reviews/Ratings

Overall 4.7 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.2 / 5
support 4.8 / 5
Officient:

Pros & Cons from Real Users

Pros

  • -Employees can onboard through self-service, saving the HR responsible a lot of work -Full automation of the processes behind sick leave, personal expenses, vacation accrual, workflows, ... -Integration with the payroll agency decreases manual work -Asset and fleet management is very handy -Regular updates and new functions -The support team is very fast and very helpful

Cons

  • -We had a bug with BitDefender where we weren't able to visit certain Officient pages, but this was most likely a BitDefender issue, not an Officient issue -No real other issues that weren't immediately solved by their support team
VirtualPBX:

Pros & Cons from Real Users

Pros

  • It's a nice affordable option. Nice to have up to 5 lines on a basic plan, with different voicemails for each.
  • 1. Readily available to walk thru and support acct. 2. Not pushy but accommodating in suggesting the best system depending on needs and great followup 3. Kind and personable 4. Easy to set up with all flow from virtual assistant to direct calls to the appropriate recipient. 5. Porting phone number was efficient and quick.
  • Virtual PBX is easy to use, they provide great customer service, and they offer excellent pricing options for new or established businesses.
  • It's easy to use a computer or laptop to make and receive calls, especially that for or business a computer is needed to handle the calls. Having support if needed is a comfort. We can step away from the office and still conduct business as usual. Thank you for a well thought of product.
  • Good price, great customer service, probably more features than I need, but may use them if I grow larger.

Cons

  • The softphone for the desktop was buggy in my experience, and the web browser phone was difficult to get set-up in the beginning.
  • I am looking forward to when voicemail can convert to text and be texted to my mobile. Hopefully soon
  • Online interface is a bit clunky and at times a bit buggy. Not as intuitive as I'd like, but they have great customer support to help.
  • Cannot think of any.
  • Occasional glitches, voicemail not easy to access (it's tucked away in the web interface, but once you know where to find it, it's ok)...no voicemail transcripts with the email notification...no text capability for lower tier plan
Officient:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
VirtualPBX:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Officient:

Company Information

Officient
Founded: 2017
Belgium
www.officient.io
VirtualPBX:

Company Information

VirtualPBX
Founded: 1997
United States
www.virtualpbx.com
Officient:

Alternatives

HRpuls

HRpuls

5.0 out of 5 stars
VirtualPBX:

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
4.2 out of 5 stars
Officient:
Password Depot

Password Depot

AceBIT GmbH
VirtualPBX:
MightyCall

MightyCall

4.8 out of 5 stars
Officient:
VirtualPBX:
AVOXI

AVOXI

4.0 out of 5 stars
Officient:
LamaPoll

LamaPoll

Lamano
VirtualPBX:
Phone.com

Phone.com

5.0 out of 5 stars
Officient:
VirtualPBX:
MyOperator

MyOperator

VoiceTree Technologies
5.0 out of 5 stars
Officient:

Categories

Human Resources Supported
VirtualPBX:

Categories

Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Call Recording Supported
Call Tracking Supported
Caller ID Supported
Cloud PBX Supported
Communications Supported
IVR Supported
Online Fax Supported
SMS Marketing Supported
Softphone Supported
Telephony Supported
Video Conferencing Supported
Voicemail Supported
Officient:

Human Resources Features

360 Degree Feedback Not Supported
Applicant Tracking Not Supported
Attendance Management Not Supported
Benefits Management Supported
Career Development Planning Not Supported
Compensation Management Supported
Compliance Management Not Supported
Employee Database Supported
Employee Lifecycle Management Not Supported
Onboarding Supported
Payroll Management Supported
Performance Management Supported
Recruiting Management Not Supported
Self Service Portal Supported
Succession Planning Not Supported
Time & Attendance Management Supported
Time Off Management Supported
Timesheets Not Supported
Training Management Not Supported
VirtualPBX:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Not Supported
Video Call Recording Supported

Call Tracking Features

Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Not Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
IVR / Voice Recognition Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Not Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Supported
Private Chat Not Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Not Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported
Officient:

Integrations

Akitra Andromeda Supported
Amazon Web Services (AWS) Not Supported
Beamible Supported
Carbide Supported
Disclo Supported
Dropbox Not Supported
Ema Supported
Google Calendar Supported
Guru Supported
Kindo Supported
Learn Amp Supported
Microsoft 365 Supported
Nekton.ai Not Supported
Salesforce Not Supported
Secfix Supported
Setyl Supported
Stackreaction Not Supported
ThriveSparrow Supported
WorkTango Supported
Zapier Not Supported
VirtualPBX:

Integrations

Akitra Andromeda Not Supported
Amazon Web Services (AWS) Supported
Beamible Not Supported
Carbide Not Supported
Disclo Not Supported
Dropbox Supported
Ema Not Supported
Google Calendar Not Supported
Guru Not Supported
Kindo Not Supported
Learn Amp Not Supported
Microsoft 365 Not Supported
Nekton.ai Supported
Salesforce Supported
Secfix Not Supported
Setyl Not Supported
Stackreaction Supported
ThriveSparrow Not Supported
WorkTango Not Supported
Zapier Supported
Officient:
Claim Officient and update features and information
Claim Officient and update features and information
VirtualPBX:
Claim VirtualPBX and update features and information
Claim VirtualPBX and update features and information