SmartDialEnghouse Interactive
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Related Products
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About
Welcome to the home of OSDial, the popular full-featured predictive dialer, that uses Open Source licenses to greatly reduce the cost without sacrificing quality or functionality. Able to dial in every imaginable way, this is the most flexible and cost-effective dialer available today. Although dialers are a technical subject, you will find that our representatives are especially willing to take the time to discuss the subject in layman's language. Let us show you some of the highlights of OSDial. Create any number of additional forms and fields to any specific campaign. Set limit of calls per hour. Choose List order, flexibly mix different lists, only call certain Statuses, control how calls are made, use flexible call recording, detect answering machines. Specify how to handle dropped calls, how to do transfers, and how to end calls. Map caller ID's to area codes, try alternate numbers, or use Interactive Voice.
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About
Enghouse Interactive SmartDial is the industry leading outbound dialer, providing clients and agents with an unparalleled experience, delivering higher agent productivity and simplifying compliance with regulations as compared to other outbound dialer solutions. Six Reasons to Use SmartDial from Enghouse Interactive. Engineered to work natively with Enghouse Interactive Contact Center solutions. Seamlessly integrates with other Contact Center platforms as well. Intelligently blends Outbound call flows with Inbound flows to optimize Agent productivity. Easily satisfies national, regional and local regulations (i.e. TCPA, FDCPA, DNC). Benefit from unparalleled operational flexibility; across multiple campaigns or timezones. Available via Cloud, On-Premise, or Hybrid deployment. Ensures adherence to all regulatory requirements (local, state and federal), across multiple deployment points, time zones and campaigns.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies searching for a solution to manage and improve their operations
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Audience
Companies of all sizes interested in a powerful outbound dialer
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingUses open source licenses. 1 server can handle up to 24 seats.
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationOSDial
United States
osdial.com
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Company InformationEnghouse Interactive
Founded: 1984
United States
enghouseinteractive.com/SmartDial
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Alternatives |
Alternatives |
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Categories |
Categories |
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Predictive Dialer Features
Call Monitoring
Supported
Call Recording
Supported
Call Results
Not Supported
Call Transfer
Supported
Callback Scheduling
Not Supported
Campaign Specific Caller ID
Not Supported
Contact Management
Not Supported
FCC Compliance
Not Supported
FTC Compliance
Supported
Lead Capture
Not Supported
Lead Management
Not Supported
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Predictive Dialer Features
Call Monitoring
Not Supported
Call Recording
Not Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Not Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Not Supported
Lead Management
Not Supported
Debt Collection Features
Agency Management
Not Supported
Auto Dialer
Supported
Automated Notices
Not Supported
Callback Scheduling
Supported
Client Management
Not Supported
Commission Management
Not Supported
Compliance Management
Not Supported
Contact Management
Not Supported
Credit Bureau Reporting
Not Supported
In-House Collections
Supported
Payment Plans
Supported
Transaction Management
Not Supported
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Integrations
CallHub
Not Supported
Nok Nok S3 Authentication
Not Supported
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