NextUp Walk-in

NextUp Walk-in

NextUp LLC
Relay

Relay

Martello Systems
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About

NextUp Walk-in is a cloud-based queue and virtual waitlist for walk-in service businesses, including barbershops, hair and nail salons, tattoo studios, pet groomers, repair shops and service counters. Customers join from a QR code or link and follow their place in line and estimated wait on a phone, while staff manage check-ins and call the next person from a live screen. Waiting-room displays and door tablets show queue status and support in-person check-in. The service includes client profiles, visit history, staff and service management, insights, review tools and a public check-in page. Pro adds appointment scheduling and online booking, memberships, packages, gift cards, loyalty tools, commissions, payroll exports and a time clock. Owners, teams and invited clients can use the browser-based service; Android apps provide client and staff functions.

About

Relay is customer messaging and appointment-operations software for salons, barbers, lash and brow studios, med spas, tattoo studios, pet groomers and other appointment businesses. It brings texts, email, calls, web chat, form inquiries, and connected Facebook and Instagram messages into a shared customer inbox. Businesses can publish booking links, sync calendars with Google Calendar, check availability for conflicts, send appointment reminders, prompt clients to rebook, and notify waitlisted customers when a slot opens. Automated workflows can text back missed callers and follow up with leads. Relay's AI can draft replies for staff approval or send automatic replies, depending on settings. The optional AI Front Desk answers calls and books appointments. The service also includes contact records, forms, pipelines, and API access on qualifying paid plans. Relay is web-based and connects to Martello's stack, including Mycel, its shared business knowledge layer.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Owners and staff of barbershops, salons, tattoo studios, pet groomers and other walk-in service businesses.

Audience

Appointment businesses, startups, and tech companies that handle customer messages and booking.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$29/location/month
Free: $0/month for one location, one team member and 50 check-ins/month. Walk-in: $29/month for the first location, then $19/month per additional location. Pro: $59/month for the first location, then $39/month per additional location. Restaurant: $69/month for the first location, then $44/month per additional location. A Pro-feature trial lasts 14 days. Website builder is $19/month per business. Annual billing includes two months free; no setup fee or contract.
Free Version Supported
Free Trial Supported

Pricing

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

NextUp LLC
Founded: 2026
United States
nextupwalkin.com

Company Information

Martello Systems
Founded: 2026
United States
relaycustomerops.com

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ClicAs

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Grupo Clic

Categories

Barbershop Supported
Queue Management Supported
Salon Supported

Categories

Integrations

Google Calendar Supported
ChatGPT Supported
Claude Supported
Claude Duet Supported
Claude for Legal Supported
Google Sheets Supported
Gusto Supported
Instagram Not Supported
Make Supported
Model Context Protocol (MCP) Supported
Mycel Not Supported
QuickBooks Time Supported
RUN Powered by ADP Supported
Slack Supported
Zapier Supported

Integrations

Google Calendar Supported
ChatGPT Not Supported
Claude Not Supported
Claude Duet Not Supported
Claude for Legal Not Supported
Google Sheets Not Supported
Gusto Not Supported
Instagram Supported
Make Not Supported
Model Context Protocol (MCP) Not Supported
Mycel Supported
QuickBooks Time Not Supported
RUN Powered by ADP Not Supported
Slack Not Supported
Zapier Not Supported
Claim NextUp Walk-in and update features and information
Claim NextUp Walk-in and update features and information
Claim Relay and update features and information
Claim Relay and update features and information