NextUp Walk-inNextUp LLC
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RelayMartello Systems
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Related Products
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About
NextUp Walk-in is a cloud-based queue and virtual waitlist for walk-in service businesses, including barbershops, hair and nail salons, tattoo studios, pet groomers, repair shops and service counters. Customers join from a QR code or link and follow their place in line and estimated wait on a phone, while staff manage check-ins and call the next person from a live screen. Waiting-room displays and door tablets show queue status and support in-person check-in. The service includes client profiles, visit history, staff and service management, insights, review tools and a public check-in page. Pro adds appointment scheduling and online booking, memberships, packages, gift cards, loyalty tools, commissions, payroll exports and a time clock. Owners, teams and invited clients can use the browser-based service; Android apps provide client and staff functions.
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About
Relay is customer messaging and appointment-operations software for salons, barbers, lash and brow studios, med spas, tattoo studios, pet groomers and other appointment businesses. It brings texts, email, calls, web chat, form inquiries, and connected Facebook and Instagram messages into a shared customer inbox. Businesses can publish booking links, sync calendars with Google Calendar, check availability for conflicts, send appointment reminders, prompt clients to rebook, and notify waitlisted customers when a slot opens. Automated workflows can text back missed callers and follow up with leads. Relay's AI can draft replies for staff approval or send automatic replies, depending on settings. The optional AI Front Desk answers calls and books appointments. The service also includes contact records, forms, pipelines, and API access on qualifying paid plans. Relay is web-based and connects to Martello's stack, including Mycel, its shared business knowledge layer.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Owners and staff of barbershops, salons, tattoo studios, pet groomers and other walk-in service businesses.
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Audience
Appointment businesses, startups, and tech companies that handle customer messages and booking.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$29/location/month
Free: $0/month for one location, one team member and 50 check-ins/month. Walk-in: $29/month for the first location, then $19/month per additional location. Pro: $59/month for the first location, then $39/month per additional location. Restaurant: $69/month for the first location, then $44/month per additional location. A Pro-feature trial lasts 14 days. Website builder is $19/month per business. Annual billing includes two months free; no setup fee or contract.
Free Version
Supported
Free Trial
Supported
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Pricing
$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationNextUp LLC
Founded: 2026
United States
nextupwalkin.com
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Company InformationMartello Systems
Founded: 2026
United States
relaycustomerops.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Google Calendar
Supported
ChatGPT
Supported
Claude
Supported
Claude Duet
Supported
Claude for Legal
Supported
Google Sheets
Supported
Gusto
Supported
Instagram
Not Supported
Make
Supported
Model Context Protocol (MCP)
Supported
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Integrations
Google Calendar
Supported
ChatGPT
Not Supported
Claude
Not Supported
Claude Duet
Not Supported
Claude for Legal
Not Supported
Google Sheets
Not Supported
Gusto
Not Supported
Instagram
Supported
Make
Not Supported
Model Context Protocol (MCP)
Not Supported
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