NextGen FSMOverIT
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Related Products
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About
The OverIT NextGen Platform is a field service management (FSM) software solution designed to digitize and optimize mission-critical operations for industries that manage linear assets such as utilities, energy providers, telecommunications, oil & gas, and transportation networks, offering integrated modules for field service management, field collaboration, and geographic information system capabilities that unify back-office planning with frontline execution in a single platform. It supports advanced scheduling and smart dispatching with machine learning-driven optimization, mobile workforce management with offline capabilities, robust GIS for real-time geospatial data access and decision-making, and operational asset maintenance, including predictive and IoT-driven workflows, reducing inefficiencies in field work and improving first-time fix rates.
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About
ResolveGrid is an agentic AI field service platform that helps teams resolve complex equipment issues faster with AI guidance, computer vision, real-time video, and remote expert workflows. The platform brings technicians the next-best actions, visual context, enterprise knowledge, and workflow support they need at the point of service. ResolveGrid helps reduce unnecessary dispatches by enabling AI agents to triage and resolve issues remotely. Its capabilities include intelligent workflows, agentic diagnostics, visual inspection, remote collaboration, connected knowledge, training, and expert escalation. The platform carries workflow history and visual context into escalations so experts can support technicians without losing momentum. Built for modern field service organizations, ResolveGrid helps improve first-time fix rates, reduce service time, increase remote resolution, and deliver more consistent technician performance.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Operations and field service managers in utilities, energy, oil and gas, telco, and transportation who need a digital platform to plan, coordinate, and optimize mission-critical field operations
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Audience
Field service teams, service leaders, technicians, remote experts, equipment manufacturers, enterprise service organizations, technical support teams, training teams, and companies that need agentic AI guidance, computer vision, remote expert workflows, real-time video support, technician training, knowledge management, dispatch reduction, first-time fix improvement, remote resolution, and field service workflow automation
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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PricingContact Us
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOverIT
Founded: 2000
Italy
www.overit.ai/platform/
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Company InformationResolveGrid
Founded: 2026
United States
resolvegrid.ai/
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Categories |
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Integrations
No info available.
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Integrations
No info available.
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