NetQuest BI

NetQuest BI

Tekno Telecom
+
+

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About

NetQuest BI provides visualizations and analysis of network data (CDRs and NetAnalyzer report outputs) with integration of specific Country/City code, rating, LERG and trunk group information for long term storage and reporting for multi-departmental use. NetQuest BI is designed for 90 days of online storage or longer and for detailed analysis and robust drill-down capabilities.

About

everything HelpDesk is a simple web-based help desk solutions specially created for K-12 and local and state governments. Developed by GroupLink, a leading K-12 and government help desk, this robust help desk platform simplifies incident requests, increases productivity, and improves end-user satisfaction. everything HelpDesk provides a host of features that enable organizations to streamline and track issues, and report progress. These include email and calendar Integration, ZENworks and directory integration, asset discovery, mass ticket updates, multi-departmental service desk solution, iPhone and Android specialized interface, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a powerful Billing and Provisioning solution

Audience

everything HelpDesk by GroupLink supports K-12 schools, higher education, local and state governments, and industries that require a software that reduces total cost of ownership, improves tracking effectiveness, and delivers measurable reporting.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$20.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Tekno Telecom
Founded: 1968
www.teknotelecom.com

Company Information

GroupLink
Founded: 1996
United States
www.grouplink.com

Alternatives

ABS 100

ABS 100

AcuraTel

Alternatives

NexusNETVIEW

NexusNETVIEW

Nexus Telecom
HelpDesk

HelpDesk

HelpDesk.com
Carrier Access Billing System

Carrier Access Billing System

Mid America Computer
PortaSwitch

PortaSwitch

PortaOne
Total Support HelpDesk

Total Support HelpDesk

Resource Dynamics

Categories

Categories

Billing and Provisioning Features

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Elastiflow
Gmail
Microsoft Outlook
Stamus Networks

Integrations

Elastiflow
Gmail
Microsoft Outlook
Stamus Networks
Claim NetQuest BI and update features and information
Claim NetQuest BI and update features and information
Claim everything HelpDesk and update features and information
Claim everything HelpDesk and update features and information