ReplyOne

ReplyOne

Sematell
+
+

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About

Yelp and Thumbtack Auto-Response and Follow-ups chat bot. NZ Leads sends instant AI replies to new leads. Automatically follows up with potential customers. Provides fast, personalized responses to all inquiries with no manual effort. AI assistant understands each lead's inquiry and sends tailored responses that increase conversion rates. Manages all leads in one place. Works with all major CRMs. Connects to Slack, WhatsApp, SMS, and more. Includes Zapier integration to thousands of additional apps. Features customizable messages and scheduled follow-ups to match your business style. Includes a performance dashboard to track results. Mobile compatible - stay on top of inquiries from anywhere. Works with HubSpot, Pipedrive, and other tools. Helps businesses increase sales and improve customer satisfaction. Makes lead capture from Yelp and Thumbtack simple and effective.

About

If you want to increase the efficiency of your customer service you need to ensure one thing above all: perfect interlocking of all incoming channels. Your customers expect satisfactory customer service, clear answers and fast response times from you. They do not distinguish between offline and online channels. Good service teams follow their customers and offer them exactly the contact channels they use – whether it’s via e-mail, facebook, or twitter. They are where their customers need them to be. According to a PwC study, call and contact centers across Germany receive 25 millions customer inquiries every day. That is quite a lot. In order to prevent the flood of inquiries from turning into a structural chaos, your team needs smart support. ReplyOne digitally links all incoming written customer inquiries, evaluates them in advance and sends them to the appropriate service employee. Everything happens on a uniform interface, is cross-channel, user-friendly and intuitively designed.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small businesses and advertisers on Yelp and Thumbtack

Audience

Call Center solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99/month/business
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

NZ Leads
Founded: 2023
United States
nzleads.com

Company Information

Sematell
Founded: 2000
Germany
www.sematell.com/english/

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Categories

Categories

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

GoHighLevel
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Slack
Thumbtack
Twilio
WhatsApp
Workiz
Yelp
Zapier

Integrations

GoHighLevel
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Slack
Thumbtack
Twilio
WhatsApp
Workiz
Yelp
Zapier
Claim NZ Leads and update features and information
Claim NZ Leads and update features and information
Claim ReplyOne and update features and information
Claim ReplyOne and update features and information