Audience
Restaurants seeking a tool to manage reservations, guest inquiries and wait lists so the staff can stay focused on delivering excellent service
About Yelp Host
Yelp Host is an AI-powered phone-assistant platform built for restaurants that ensures no customer call goes unanswered by professionally handling incoming calls around the clock. It can answer questions from guests, book and modify reservations, provide real-time wait-time updates, block spam calls, gather special requests, and send follow-up texts with menus or links, all without needing a human agent. The system comes pre-trained on a rich dataset of restaurant-specific knowledge, integrates with the venue’s operations, and offers seamless support whether staff are busy, closed, or occupied on-site. With Yelp Host restaurants can enhance guest experience by delivering fast and accurate responses via phone, reduce missed leads, streamline reservation workflows, and free up staff to focus on service rather than phone handling.
Other Popular Alternatives & Related Software
Otto
Otto is an AI phone assistant built specifically for hospitality, designed to answer every call, take food orders, manage reservations, and handle customer enquiries while freeing staff to focus on guests inside the venue. Rather than acting as a simple answering service, Otto becomes an always-on digital team member that manages phone conversations naturally, captures complete orders, books tables, answers common questions, and routes more complex situations when needed. It works with a venue’s existing phone number and integrates with CRM, ordering, and kitchen workflows so every interaction becomes part of normal operations instead of another manual task. Otto is configured in each venue’s own brand voice, allowing restaurants, cafés, bars, and takeaway businesses to maintain a consistent customer experience while using AI.
Learn more
Moneypenny
Moneypenny (formerly VoiceNation) is a comprehensive phone answering service that provides businesses with professional, 24/7 call handling, live chat support, and omnichannel customer service solutions. Their team of highly trained receptionists offers tailored support for a wide range of industries, ensuring that businesses never miss an opportunity. In addition to traditional call handling, Moneypenny also offers an innovative AI Receptionist solution, which uses generative AI to provide natural, conversational interactions, seamlessly transferring to human receptionists when needed. With flexible plans, including options for call transfers, scripted responses, CRM integration, and bilingual services, Moneypenny helps businesses optimize customer interactions and focus on core operations.
Learn more
Loman.ai
Loman is a 24/7 AI phone agent designed specifically for restaurants, ensuring that no customer call goes unanswered. It efficiently handles tasks such as taking orders, answering questions, booking reservations, and more, allowing your staff to focus on in-house operations. Loman's humanlike voice AI provides a seamless customer experience, managing inquiries and automating call transfers when necessary. It integrates with leading restaurant POS systems, including Square, Toast, Clover, and Revel, synchronizing orders and reservations directly into your workflow. The AI is trained on your specific business information, enabling it to answer questions about the menu, dietary restrictions, or general inquiries accurately. Loman can handle multiple calls simultaneously, ensuring customers are never put on hold or left unanswered. By implementing Loman, restaurants have reported increased efficiency, reduced missed calls, and enhanced customer satisfaction.
Learn more
Maple
Maple is a voice AI customer support platform built specifically for restaurants and similar service businesses that uses advanced natural language and menu-aware intelligence to answer inbound calls 24/7, take and process orders with high accuracy, manage reservations (including booking, modification, and cancellation), upsell intelligently, and work with multiple languages so teams never miss opportunities or lose business due to unanswered calls or manual handling; it integrates directly with restaurants’ point-of-sale systems to understand menus, including dietary needs and allergies, capture orders precisely, personalize guest interactions, and drive higher average ticket sizes and operational efficiency, while enterprise-grade infrastructure supports scalability and reliability across single or multi-location operations so restaurants can automate routine call tasks, increase order capture, and enhance guest experience without added staffing burden.
Learn more
Pricing
Starting Price:
$129 per month
Company Information
Yelp
Founded: 2004
United States
business.yelp.com/restaurants/products/yelp-host/
Videos and Screen Captures
Other Useful Business Software
$300 Free Credits for Your Google Cloud Projects
Launch your next project with $300 in free Google Cloud credits—no strings attached. Test, build, and deploy without risk. Use your credits across the entire Google Cloud platform to find what works best for your needs. After your credits are used, continue with always-free tier services. Only pay when you're ready to scale. Sign up in minutes and start exploring.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online