WinCall

WinCall

TeleManagement Technologies
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About

NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers. Deliver exceptional customer service and handle successful sales calls through the power of our VoIP solution for SMEs or our versatile call center software. Collect information from inbound calls and set up automation workflows to streamline the support process. Track every call query, review call logs, and view which agents are interacting with which customers. Look up all information about your callers with a click.

About

Developed by TeleManagement Technologies, WinCall is a sophisticated call accounting software solution that provides data needed by a company to build a cost-effective telecom network. Offering a centralized call accounting and reporting solution, WinCall seamlessly tracks all domestic and international locations regardless of the type of PBX (IP, digital, or analog) while providing the best customer service in the business. By leveraging Wincall, you can promote internal bill back, identify PBX toll fraud, improve employee productivity, and gathers usage data to help make informed telecom network planning decisions.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Any business that rely on phone calls to leverage their sales, customer service and internal communication and achieve what matter: close deals and delight their customers.

Audience

Supports the enterprise software markets as well as the telephony call accounting segments.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€9.99 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Good customer service. Good audio quality even when other VoIP apps are struggling. It has all we need and a bit more.

Cons

  • Does not offer IM and video calls as MS Teams or Slack, but that's fine with us as there are many other tools like the ones mentioned which do a much better job.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

NUACOM
Founded: 2009
Ireland
nuacom.com

Company Information

TeleManagement Technologies
Founded: 1996
United States
www.telmantec.com/solutions/call-accounting/wincall

Alternatives

Alternatives

Call Accounting Mate

Call Accounting Mate

Callaccounting.ws
BillingFinity

BillingFinity

Tele-Finity
Infortel Select

Infortel Select

ISI Telemanagement Solutions
WinBill

WinBill

TeleManagement Technologies

Categories

Business VoIP Supported
Call Center Supported
Telephony Supported

Categories

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Not Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Supported

Call Accounting Features

By-Extension Reporting Supported
Call Duration Supported
Call Monitoring Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Supported

Integrations

ActiveCampaign Supported
Brevo Supported
Freshdesk Supported
Freshsales Supported
Google Contacts Supported
Help Scout Supported
HubSpot Customer Platform Supported
Insightly Supported
Intercom Supported
Keap Supported
Kommo Supported
Mailchimp Supported
Meta Ads Supported
Odoo Supported
OnePageCRM Supported
Salesforce Supported
Sendloop Supported
SuiteMaster Supported
Zoho CRM Supported
Zoho Desk Supported

Integrations

ActiveCampaign Not Supported
Brevo Not Supported
Freshdesk Not Supported
Freshsales Not Supported
Google Contacts Not Supported
Help Scout Not Supported
HubSpot Customer Platform Not Supported
Insightly Not Supported
Intercom Not Supported
Keap Not Supported
Kommo Not Supported
Mailchimp Not Supported
Meta Ads Not Supported
Odoo Not Supported
OnePageCRM Not Supported
Salesforce Not Supported
Sendloop Not Supported
SuiteMaster Not Supported
Zoho CRM Not Supported
Zoho Desk Not Supported
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