MyOperator

MyOperator

VoiceTree Technologies
5.0 out of 5 stars
iCallify

iCallify

4.7 out of 5 stars
+
+

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About

MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. With a suite of offerings like integrated Call + WhatsApp, Dialer App, 360-degree Campaign Management, Office IVR, toll-free number, call analytics, cloud call center, SMS/WhatsApp campaigns, and CRM integration, MyOperator empowers your team to convert every customer interaction into a business opportunity. ✅ 15000+ Brands using Call + Whatsapp to cater to their customers ✅2.5+ Billion Conversations managed through MyOperator platform ✅ Highly rated on Google, G2, and Capterra ✅ 99.9% uptime with multi-geographu redundancy ✅ Automate service through Voice and WhatsApp bots ✅ Build intelligent WhatsApp campaigns/ auromations to engage customers ✅ Run customer service on VoIP-ready Contact Center with WhatsApp

About

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended operations with features like predictive, power, preview, and auto dialers, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call, real-time dashboards, advanced call routing, and a Movable Dialer for flexible agent workflows. Designed for scalability, iCallify improves efficiency, boosts conversions, and delivers personalized experiences. It offers multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), Theme Customization for brand alignment, TCPA Compliance for secure outreach, and seamless CRM and third-party integrations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Small businesses, Mid-size businesses, Enterprises, Non-profit organizations, NGOs, and Government.

Audience

SMBs, large enterprises, BPOs, banks, healthcare providers, e-commerce, telecom, real estate, and IT/ICT companies

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

₹200/month
MyOperator has 3 pricing editions, from ₹200 to ₹5000 depends upon the features like Whatsapp, IVr & Cloud Call Center Platforms . Each plan has a sub plans and you can choose the one that is well suitable for your business needs. Please go through the Myoperator website for detailed features based on the subscription plan
Free Version Supported
Free Trial Supported

Pricing

$10 /user/month
Flexible pricing tailored to your business needs. Start with a 14-day free trial to explore all features—contact us for detailed pricing and a customized quote.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.3 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • MyOperator is very simple to use and gave a number of features like IVR, toll-free number and CRM integration that my business required.

Cons

  • The trial period could be longer. We had a 3 day trial period. Also i was looking for Shopify integration.

Pros & Cons from Real Users

Pros

  • iCallify brings useful contact center capabilities into one platform. I particularly like its calling, IVR, call routing, monitoring, reporting, and dialer features. The platform provides flexibility for different communication workflows and can be adapted to varying business requirements.
  • Comprehensive omnichannel contact center features Auto, predictive, power, and preview dialers Easy-to-use agent and supervisor interfaces Real-time monitoring and reporting WhatsApp and messaging integration Suitable for different business and contact center requirements
  • Robust multi-tenant architecture White-label support for service providers Comprehensive contact center and UC features Flexible deployment options Excellent customer support
  • Easy-to-use interface with a short learning curve. Comprehensive contact center and cloud IP PBX features in one platform. Reliable call quality and stable performance. Omnichannel support for voice, SMS, and other customer communication channels. Powerful call routing, IVR, and real-time analytics. Scalable for businesses of different sizes. Responsive and knowledgeable customer support. Flexible customization and integration options.
  • Easy campaign setup with bulk voice message delivery. Supports personalized and scheduled broadcasts. Real-time analytics for campaign tracking.

Cons

  • The platform has many available features, so understanding and configuring everything can take some time for new users. More detailed onboarding guidance and simplified configuration would make the initial experience easier.
  • The platform has a wide range of features, so new users may need some time to explore and understand all the available functionality.
  • The platform offers many advanced features, so new users may need a little time to explore everything. However, the documentation and support team make the learning process smooth.
  • The extensive feature set can take time to fully explore for new users. Some advanced configurations may require assistance from the support team during initial setup.
  • Dashboard could be more customizable for detailed campaign insights.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

VoiceTree Technologies
Founded: 2010
India
myoperator.co

Company Information

iCallify
Founded: 2011
United States
icallify.com

Alternatives

Alternatives

T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
5.0 out of 5 stars
HoduPBX

HoduPBX

Hodusoft
DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)
4.8 out of 5 stars
VirtualPBX

VirtualPBX

4.7 out of 5 stars
MightyCall

MightyCall

4.8 out of 5 stars
uContact

uContact

net2phone
5.0 out of 5 stars

Categories

Categories

Auto Dialer Supported
Call Center Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported

Campaign Management Features

Channel Management Supported
Contact Database Supported
Email Marketing Not Supported
Event Triggered Actions Supported
Lead Management Supported
Multi-Campaign Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
IVR / Voice Recognition Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

WhatsApp Marketing Features

Alerts Supported
API Supported
Autoresponder Supported
Bulk Messaging Supported
Campaign Management Supported
Contact Management Supported
Multi-Language Support Supported
Reporting / Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Integrations

Zoho CRM Supported
Freshdesk Supported
KONDESK Supported
Kreato CRM Supported
Kylas Supported
LeadSquared Supported
Meritto Supported
Odoo Not Supported
Pipedrive Supported
RoloCRM Supported
Sales Sunday Supported
Salesforce Not Supported
SalezShark Supported
TransMon Supported
Truecaller Supported
WhatsApp Not Supported

Integrations

Zoho CRM Supported
Freshdesk Not Supported
KONDESK Not Supported
Kreato CRM Not Supported
Kylas Not Supported
LeadSquared Not Supported
Meritto Not Supported
Odoo Supported
Pipedrive Not Supported
RoloCRM Not Supported
Sales Sunday Not Supported
Salesforce Supported
SalezShark Not Supported
TransMon Not Supported
Truecaller Not Supported
WhatsApp Supported
Claim MyOperator and update features and information
Claim MyOperator and update features and information
Claim iCallify and update features and information
Claim iCallify and update features and information