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About

My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!

About

Paradialer is a hosted parallel dialer for B2B sales teams, SDR groups, outbound agencies and other teams that run prospecting calls. It places multiple calls in a session and connects the representative to the first prospect who answers, while filtering voicemail. Users can organize contact lists into campaigns, follow customizable in-call scripts for openings and objections, and resume a session where it stopped. The platform logs call outcomes, duration, notes and recordings when enabled, and displays campaign metrics for calls, connections and booked appointments. It also provides CRM integrations, call-related automations, transcripts and workspaces for agencies managing separate client campaigns. Paradialer is offered as a subscription with one primary seat and additional seats for representatives.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SMB

Audience

B2B sales teams, SDR teams, outbound agencies, and cold-calling teams.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$65.00/month/user
Basic agent All-In price is $65.00/month/user. If you need a more robust solution with more than a 1:1 agent:line ratio, please give us a call and we can build a custom quote for you.
Free Version Not Supported
Free Trial Supported

Pricing

$199/month
$199/month for the primary seat and $99/month per additional rep seat. Prices exclude VAT. The monthly subscription has no commitment. The primary seat includes 1,500 minutes/month, and each additional seat adds 750 minutes/month. Additional calling credits are available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

My Call Cloud
Founded: 2011
United States
mycallcloud.com

Company Information

Paradialer
paradialer.com

Alternatives

Alternatives

Ubic

Ubic

Positive Lab
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
BelSmart

BelSmart

Beltalk Solutions

Categories

Auto Dialer Supported
Call Center Supported
Predictive Dialer Supported
Sales Dialers Supported
Telemarketing Supported
Telephony Supported

Categories

Parallel Dialers Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Integrations

HubSpot CRM Supported
Salesforce Supported
Contact Center Compliance Supported
Formsite Supported
HubSpot Customer Platform Supported
Microsoft Dynamics 365 Supported
NetSuite Supported
Pipedrive Not Supported
ServiceNow Supported
Sugar Sell Supported
Twilio Supported
Vtiger CRM Supported
Vtiger Help Desk Supported
Wincollect Supported
Zendesk Supported
Zoiper Supported

Integrations

HubSpot CRM Supported
Salesforce Supported
Contact Center Compliance Not Supported
Formsite Not Supported
HubSpot Customer Platform Not Supported
Microsoft Dynamics 365 Not Supported
NetSuite Not Supported
Pipedrive Supported
ServiceNow Not Supported
Sugar Sell Not Supported
Twilio Not Supported
Vtiger CRM Not Supported
Vtiger Help Desk Not Supported
Wincollect Not Supported
Zendesk Not Supported
Zoiper Not Supported
Claim My Call Cloud and update features and information
Claim My Call Cloud and update features and information
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Claim Paradialer and update features and information