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About

All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.

About

Survicate is a Customer Feedback Platform that lets you collect, analyze, and act on feedback. Deploy targeted surveys across web, mobile, email, and in-product channels, triggered by user behavior and connected to your CRM, helpdesk, or product analytics tools. Aggregate feedback from 15+ sources including support tickets, call transcripts, App Store reviews, and auto-analyze all that feedback data with Research Hub, our AI research repository. Ask AI Research Assistant questions about all aggregated feedback. Answers backed by your actual data. 40+ native integrations including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack, all help you act on these insights quickly. Used by product managers, researchers, and CX teams who need a feedback system that informs decisions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that have a digital presence and want to listen, collect, and act on customer feedback

Audience

Customer-centric businesses that value customer feedback and use it to drive growth.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$229/month
Free Version
Free Trial

Pricing

$56 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Mopinion
Founded: 2013
Netherlands
www.mopinionlabs.com

Company Information

Survicate
Founded: 2013
Poland
survicate.com

Alternatives

Hello Customer

Hello Customer

Insider Metrics

Alternatives

BizRatings

BizRatings

BizRatings.com
Delighted

Delighted

Qualtrics
Simplesat

Simplesat

Pronto Holdings

Categories

Categories

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Analytics Features

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

Adobe Marketo Engage
Google Analytics
Intercom
Optimizely One
Salesforce
Slack
Zapier
Zendesk
ActiveCampaign
Braze
Campaign Monitor
Contentsquare
Fullstory
HubSpot CRM
Kit
Lightspeed eCommerce
Salesforce Marketing Cloud Account Engagement
Woopra
WordPress
Zoho Campaigns

Integrations

Adobe Marketo Engage
Google Analytics
Intercom
Optimizely One
Salesforce
Slack
Zapier
Zendesk
ActiveCampaign
Braze
Campaign Monitor
Contentsquare
Fullstory
HubSpot CRM
Kit
Lightspeed eCommerce
Salesforce Marketing Cloud Account Engagement
Woopra
WordPress
Zoho Campaigns
Claim Mopinion and update features and information
Claim Mopinion and update features and information
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Claim Survicate and update features and information