MightyCall vs. iPlum Comparison


MightyCall	iPlum	+	+
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About MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.		About iPlum is a mobile first solution for business professionals. iPlum works on your existing smartphone without changing carriers. Get best call quality & text in any situation. Give a professional touch for your business with phone tree virtual extensions. Works well for both large businesses and solo professionals. Promptly respond to your calls & texts during business hours and send them directly to your voicemail during non-business hours. Organize your team with a centralized portal. Add and manage iPlum users with different profiles and permissions in a corporate account. Tell your customers you care by automatically sending smart business text for missed calls or texts. Attach a signature for your texts. Texting in legal or healthcare business requiring HIPAA compliance, use secure channels with encryption. Your clients get FREE iPlum app to send you secure texts. It is critical to protect client data as per privacy and security regulations.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience SMBs & Enterprise in US & Canada		Audience Professionals and business teams requiring a mobile virtual line solution to optimize their business phone operations
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $20 per month per user Core - $20 per month / user billed annually - Advanced business phone system: All advanced telephony features included - Unlimited calling - Unlimited messages - 3 business phone numbers - Integrations and API access Pro - $38 per month / user billed annually - Intelligent cloud call center: All Core features, plus: - Supervisor workspace - Live call monitoring - Analytics and reporting Power - $54 user/mo, billed annually - Call center solution powered by auto dialer. Everything in Pro, plus: - Auto dialers - Dedicated account manager Enterprise - $65 user/mo, billed annually Everything in Power, plus: - Predictive dialer - SIP trunking support - Custom integrations Free Version Free Trial		Pricing $8.99 per user per month Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.4 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros MightyCall has become an integral part of our business, and we absolutely love it! It is worth every penny and is essential to our business model. Without MightyCall, we would not be able to operate as smoothly and efficiently as we do. Great ability to auto record and configure call menus which is very helpful, plus the calls are easily identified. Perfect Quality. - Simplicity in use - Affordability - Viability - Especially I like that I can call toll-free wherever I am. I am using it from last 1 year and i am just loving it. Everything is fine. Call flow, Setup and easy to use. must use for business. Very affordable and works very well among my small team. It is very easy to explain to anyone who has never used mighty call before and is very easy to change and find needed settings. Cons The only downside to the service is that it is dependent on the internet, so if you are traveling in an area with bad cell reception, calls may drop. No complaints just they offer voice-over service, but with a fee. Possibility to screen the call. Investment potential. It’s a perfect tool for business operations and daily conversations for a very good price. Voice studio should be free. Rest everything is fine. Sometimes calls quality is not that good, while calling to Australia, caller on the other hand can not hear properly. Not as flexible with settings while using the mobile app. Sometimes does not properly alert notifications on mobile.		Pros from Real Users Pros iPlum’s HIPAA compliance feature has been a game-changer for us. We have been using iPlum to call and text patients at our clinical research institute for several months now. Not only has this made it easier for us and the patients to communicate, but it has also ensured that each patient’s privacy is fully maintained. Like the texting features. We can setup appointments, reminders, group texting and send broadcast to clients. Gives us both app & web interface for texting. Some of our therapists use it for calling as well, others use its voicemail feature only. We looked around & talked to every solution out there. We choose iPlum because: 1. Best cost in the industry. Similar feature products were atleast twice the cost 2. Good support system. 3. Modern design.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information MightyCall Founded: 2013 United States www.mightycall.com		Company Information iPlum Founded: 2016 United States iplum.com
Alternatives Talkroute		Alternatives Talkroute
AVOXI		Phone.com
VirtualPBX		Grasshopper GoTo
Phone.com		TollFreeForwarding
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Categories Business Phone Systems Business VoIP Call Center Call Center Infrastructure (CCI) Call Forwarding Cloud Communication Platform Cloud PBX IVR Second Phone Number SIP Trunk Telephony Toll Free 800 Number UCaaS Unified Communications Vanity Phone Number Virtual Phone Number		Categories Business Phone Systems Business Text Messaging HIPAA Compliant Messaging Second Phone Number Toll Free 800 Number Vanity Phone Number Virtual Phone Number
Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Show More Features Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail SIP Trunk Features Automatic Fail-over Routing Call Data Records Caller ID Disaster Recovery e911 International Numbers Multiple DID Options PSTN Forwarding Toll-Free Numbers Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail		Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing
Integrations Salesforce HubSpot CRM HubSpot Customer Platform Oki-Toki Stackreaction WhatsApp Zapier View All 7 Integrations		Integrations Salesforce HubSpot CRM HubSpot Customer Platform Oki-Toki Stackreaction WhatsApp Zapier View All 1 Integration
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