MicrocallMicro-Tel
|
TeleMate.Net Predictive UC AnalyticsTeleMate.Net Software
|
|||||
Related Products
|
||||||
About
Microcall integrates with any kind and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway, analyzes this data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall dashboards give managers the information needed to make fast, informed business decisions. Automate Microcall integration with Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin., HR systems, and more, so Reports also contain Employee Names, Locations, Departments, Cost Centers, Sessions, Devices, MAC Addresses, Shared-Line Assignments, etc. Combining voice data with additional detailed information enhances the level of reporting. Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Network Administrator, Security, Finance, Sales, HR & Customer Service) benefits from Microcall.
|
About
TeleMate.Net's Predictive UC Analytics product transforms complex communication into actionable business intelligence with secure, role-based access controls to provide proven value across the entire organization. See faster time to resolution in quality of service issues. Drive operational efficiencies for both IT and other business stakeholders. Use a single platform for both UC&C service assurance and workplace analytics. Link communication events by any possible means, providing 'super' views and further visibility. Create role-based controls, allowing employees to access simple, interactive dashboards. Statistically model all session activity to deliver foresight into what to expect tomorrow, next week, or next month. Publish information anytime, at any frequency, and in any format to have what you need when you need it. Provide complete visibility into voice, video, contact center, and collaboration technologies with a single solution.
|
|||||
Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Companies seeking a solution offering fast & easy cradle-to-grave searches for phone numbers
|
Audience
Call centers
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
|
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
$9,995 per user per year
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Company InformationMicro-Tel
Founded: 1979
www.microcall.com
|
Company InformationTeleMate.Net Software
Founded: 1986
United States
www.telemate.net
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Call Accounting Features
By-Extension Reporting
Not Supported
Call Duration
Not Supported
Call Monitoring
Not Supported
Call Volume
Not Supported
Caller Identification
Not Supported
Inbound Reporting
Not Supported
Outbound Reporting
Not Supported
Unattended Call Management
Not Supported
Who Answered Log
Not Supported
|
Call Accounting Features
By-Extension Reporting
Supported
Call Duration
Supported
Call Monitoring
Supported
Call Volume
Supported
Caller Identification
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Unattended Call Management
Supported
Who Answered Log
Supported
|
|||||
Integrations
No info available.
|
Integrations
No info available.
|
|||||
|
|
|