Audience

Call centers

About TeleMate.Net Predictive UC Analytics

TeleMate.Net's Predictive UC Analytics product transforms complex communication into actionable business intelligence with secure, role-based access controls to provide proven value across the entire organization. See faster time to resolution in quality of service issues. Drive operational efficiencies for both IT and other business stakeholders. Use a single platform for both UC&C service assurance and workplace analytics. Link communication events by any possible means, providing 'super' views and further visibility. Create role-based controls, allowing employees to access simple, interactive dashboards. Statistically model all session activity to deliver foresight into what to expect tomorrow, next week, or next month. Publish information anytime, at any frequency, and in any format to have what you need when you need it. Provide complete visibility into voice, video, contact center, and collaboration technologies with a single solution.

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Pricing

Starting Price:
$9,995 per user per year

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

TeleMate.Net Software
Founded: 1986
United States
www.telemate.net

Videos and Screen Captures

TeleMate.Net Predictive UC Analytics Screenshot 1
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Product Details

Platforms Supported
Cloud
Support
Phone Support
24/7 Live Support
Online

TeleMate.Net Predictive UC Analytics Frequently Asked Questions

Q: What kinds of users and organization types does TeleMate.Net Predictive UC Analytics work with?
Q: What languages does TeleMate.Net Predictive UC Analytics support in their product?
Q: What kind of support options does TeleMate.Net Predictive UC Analytics offer?
Q: How much does TeleMate.Net Predictive UC Analytics cost?

TeleMate.Net Predictive UC Analytics Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database