OPUS21

OPUS21

OPUS21 Management Solutions
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About

Methodia is a modular SaaS suite for customer lifecycle and revenue management with Billing, CRM, Self-Service Portals, Broker Portal, Back-Office Portal, EAM, and BI/Reporting capabilities. It enables utilities to accelerate the bundling of services, automate order-to-cash processes, and deliver personalized self-service options to reduce cost-to-serve and increase customer loyalty. Methodia Utility Suite provides configurable modules and portals that integrate smoothly into existing IT ecosystems, reducing catalog complexity, mitigating integration risk, and enabling faster time-to-market for new services.

About

OPUS21 is more than just a software provider. For over 20 years, our team of utility billing experts has helped cities of all sizes simplify their utility billing and back-office needs. Our services cover a range of solutions including bill print & mail, e-billing, online customer portal, payment processing, and customer service all utilizing our cloud-based CIS software. As a family and women owned business, we pride ourselves on our commitment to partnership.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Energy companies, Utility companies, Electricity and Gas suppliers

Audience

Utilities

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I really like how the Opus21 team customized the system for our utility billing needs for our municipality. It was absolutely the right decision to outsource our utility billing to Opus21 since our workforce has been shrinking due to retirement and we don't have the resources to hire, train, and support new full-time employees. We found that we were able to replace our antiquated utility billing software process and eliminate the redundancies that were costing us both time and money. The greatest part of working with Opus was that they not only offered support and a team of utility billing experts but it allowed us to be hands off and focus on other aspects of our neighborhood.

Cons

  • It was a longer setup process than we anticipated, but in all honesty, our utility billing system was complicated and needed extra customization that Opus handled very well. For the most part, the transition to their utility billing management system was smooth.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Methodia
Founded: 1998
United Kingdom
www.methodia.com

Company Information

OPUS21 Management Solutions
St. Paul, MN
opus21ms.com

Alternatives

UMAX

UMAX

Itineris

Alternatives

Diversified Billing

Diversified Billing

Diversified Technology Corp
Bynry SMART360

Bynry SMART360

Bynry INC
Muni-Link

Muni-Link

Link Computer Corporation
AmCoBi Utility Billing System

AmCoBi Utility Billing System

American Conservation & Billing Solutions
Capricorn

Capricorn

SilverBlaze
UtilityTrakR

UtilityTrakR

Starnik

Categories

Categories

Utility Billing Supported

Utility Billing Features

Account Management Supported
ACH Payment Processing Not Supported
Billing & Invoicing Supported
Cable Not Supported
Collections Management Supported
Customer Management Supported
Electricity Supported
Meter Management Supported
Metered Billing Supported
Move In / Move Out Supported
Natural Gas Supported
Non-Metered Billing Supported
Online Payment Processing Not Supported
Penalty / Cut-Off Processing Not Supported
Rate Management Supported
Service Call Management Not Supported
Trash Not Supported
Water Supported
Work Order Management Supported

Utility Management Systems Features

Billing & Invoicing Supported
Cable Supported
Customer Management Supported
Demand Planning Supported
Electricity Supported
Natural Gas Supported
Plant Management Supported
Service Call Management Supported
Trash Not Supported
Water Supported
Work Order Management Supported
Workforce Management Supported

Integrations

HubSpot CRM Supported
IBM Maximo Application Suite Supported
Kraken Supported
SAP HANA Supported
Salesforce Supported

Integrations

HubSpot CRM Not Supported
IBM Maximo Application Suite Not Supported
Kraken Not Supported
SAP HANA Not Supported
Salesforce Not Supported
Claim Methodia Utility Suite and update features and information
Claim Methodia Utility Suite and update features and information
Claim OPUS21 and update features and information
Claim OPUS21 and update features and information