uContact

uContact

net2phone
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About

MessageCommunications.com will broadcast your pre-recorded message anywhere in the United States and Canada at the lowest cost, guaranteed! Just record your outgoing message, select your list, and start your calls! You pay only for the minutes you use. There are no setup fees, monthly fees, automatic charges, or commitments. You will always be in complete control over your campaign 24/7 via our web based account management system. Additionally, we provide you unlimited access to the largest national consumer and business database available included as part of our service!

About

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Businesses in need of a voice broadcasting solution

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$59.99/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • So I was lame and stupid enough to believe Robert, but he left out a lot of details when I was making my decision BEFORE I purchased the 20,000 ringless voicemail drops. Post Hoc I discovered that my 20,000 ring purchase expected to last 6 weeks finished in just two hours. Know why? Each ring counts as a minute. So, if the dialer is set for 100 rings per minute, not a real one minute but 100 minutes. I got four responses out of 20,000 rings (wrong numbers). TCPA stated along with the TCPA that in every court case ringless voicemail doesn't become compliant with DNC - apparently it is just SPAM and subject to legal consequences. I asked for the $300 to be refunded several times but Robert gave no answer. As a salesperson, I was able to borrow against myself at great cost to keep working. Since this is how they make money off people with obviously no repeat business, this message could be posted on 100 international websites to fix it. If you buy this from MessageCommunications.com , you may just be shooting yourself in the foot.

Cons

  • Bait and switch marketing technique with bold face lies

Pros & Cons from Real Users

Pros

  • Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center.

Cons

  • There is no solution to edit field names and their order.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

MessageCommunications.com
messagecommunications.com

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions

Alternatives

Alternatives

RingCasting

RingCasting

VoiceLogic

Categories

Voice Broadcasting Supported

Categories

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Integrations

Amazon Polly Not Supported
Facebook Not Supported
Infobip Not Supported
Instagram Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Totality Not Supported
Twilio Not Supported
Verbio Not Supported
Wavy Not Supported
WhatsApp Not Supported
net2phone Not Supported

Integrations

Amazon Polly Supported
Facebook Supported
Infobip Supported
Instagram Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Salesforce Supported
Totality Supported
Twilio Supported
Verbio Supported
Wavy Supported
WhatsApp Supported
net2phone Supported
Claim MessageCommunications.com and update features and information
Claim MessageCommunications.com and update features and information
Claim uContact and update features and information
Claim uContact and update features and information