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About
Build a richer picture of quality that informs confident, timely decision-making. Anticipate where support for quality improvement is needed, faster. Drives your quality improvement plans to deliver better results, faster. With clear oversight and accountability. Improve is a whole organization's collaborative approach to improvement planning. It allows you to allocate and manage ownership for improvement activities with people across your organization. You can easily set deadlines, report on progress, and capture the desired & actual impact. Observe supports collaborative, trusted, and developmental observations of practice in any format including learning walks, peer support, and personal reflection. Observe makes light work of creating, coordinating, and analyzing observational activity. Your focus can be on sharing good practice and support where needed. All the relevant information is on hand to make informed decisions quickly.
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About
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
A quality assurance and advisory service solution designed for regulatory and accreditation organizations worldwide
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Audience
Contact centers and businesses interested in a professiona solution to drive productivity and enhance the customer experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$181.21 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMesma
United Kingdom
mesma.co.uk
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Company InformationObserve.AI
Founded: 2017
United States
www.observe.ai/
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Categories |
Categories |
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Speech Analytics Features
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
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Integrations
3CLogic
Assembled
Operata
QEval
Zendesk
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