Shelf

Shelf

Shelf.io
+
+

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About

Merlin conducts customer interviews for you and summarizes responses into insightful and actionable reports. Merlin asks questions and personalized follow-ups based on previous answers to collect deeper insights. Every session is summarized down to the key highlights to save you hours of work each week. Merlin assigns tags to recurring themes and data types to help you see the big picture at a glance. Merlin analyzes interviews in real-time, finding and ranking trends to help you take informed actions. Users can switch between text and Merlin's industry-leading AI voice mode at any time. Merlin effortlessly integrates with connects to the tools your team already uses. Merlin automatically segments your users into key personas. You can slice and dice the data according to those segments

About

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses interested in a solution for qualitative research conducted, analyzed, and summarized by AI

Audience

Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$30/mo
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Merlin
Founded: 2023
United States
talktomerlin.com

Company Information

Shelf.io
Founded: 2015
United States
www.shelf.io

Alternatives

Alternatives

Theum

Theum

Theum AG
Merlin

Merlin

Foyer
BA Insight

BA Insight

Upland BA Insight
Merlin Business Intelligence

Merlin Business Intelligence

Merlin Business Software
Hay

Hay

Hay.chat

Categories

Categories

Enterprise Content Management (ECM) Features

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Enterprise Search Features

AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Slack
Zendesk
Amazon Connect
Dropbox
Five9
Genesys Cloud CX
Google Chrome
Google Drive
Kustomer
Mozilla Firefox
NiCE CXone Mpower
Salesforce Agentforce Service
Sepio
Snowflake
Zapier

Integrations

Slack
Zendesk
Amazon Connect
Dropbox
Five9
Genesys Cloud CX
Google Chrome
Google Drive
Kustomer
Mozilla Firefox
NiCE CXone Mpower
Salesforce Agentforce Service
Sepio
Snowflake
Zapier
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