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About

We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty.

About

When it comes to delivering positive experiences, cause-and-effect insight can be your most powerful tool. But without knowing which actions will yield real benefits, business decision-making can quickly become a guessing game. Relying on simple correlations, incomplete data, or—worse yet, faulty assumptions based on previous experience—can waste valuable time and resources. Verint Predictive Modeling can help. This innovative suite of solutions can deliver a 360-degree view of customer and employee experiences by measuring them across a variety of touchpoints and predicting the best, most effective ways to enhance them. Armed with this insight, you can make better, more informed decisions that can impact revenue, loyalty, retention, and competitive advantage.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies interested in a solution to improve the collection, management and action on customer experience data

Audience

Brands of all kinds

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

MemberXP
United States
www.memberxp.com

Company Information

Verint
Founded: 1994
United States
www.verint.com/voice-of-the-customer/predictive-modeling/

Alternatives

Alternatives

Delighted

Delighted

Qualtrics

Categories

NPS Supported
Survey Supported

Categories

Customer Feedback Supported
NPS Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Not Supported
Feedback Collection Not Supported
Survey Management Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

Data Virtuality Not Supported
Facebook Supported
Geomant Not Supported
Microsoft PowerPoint Supported
Minitab Statistical Software Not Supported
Skypoint AI Platform Not Supported
X (Twitter) Supported
Yelp Supported
ethosIQ Customer Engagement Platform Not Supported

Integrations

Data Virtuality Supported
Facebook Not Supported
Geomant Supported
Microsoft PowerPoint Not Supported
Minitab Statistical Software Supported
Skypoint AI Platform Supported
X (Twitter) Not Supported
Yelp Not Supported
ethosIQ Customer Engagement Platform Supported
Claim MemberXP and update features and information
Claim MemberXP and update features and information
Claim Verint Predictive Modeling and update features and information
Claim Verint Predictive Modeling and update features and information