MegaDialer

MegaDialer

Megacall
Tapit

Tapit

Trisys
+
+

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About

MegaDialer is a cloud-based call center software designed to help businesses with preview or predictive dialing. With its interactive interface, users can view information about campaigns, track agents and perform real-time analytics. MegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and different levels of administration. MegaDialer can be also integrated with SMS and CRM systems, helping employees manage leads. Pricing is based on usage and technical support is provided via email and phone.

About

Tapit Enterprise is designed for large-scale, high call volume applications with various options for call record capacity, 50/100/200 million records. Tapit Plus is the ideal solution for medium to large sized businesses utilizing approximately 15 million records storage with scheduled arrive & restore features. At Trisys we’ve manufactured easy-to-use, long lasting, unified call monitoring systems for over two decades. In an effort to keep up with current technological advancements and the goal of client satisfaction in mind, we have taken the time to refine our software and equip it with many new properties designated to help users achieve their business needs with our solutions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers, Contact centers, Hotels, Rental cars companies, Booking Business

Audience

Companies that need a call accounting solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Choose a Tailored Rate
The higher amount you recharge, the better prices you will have on your call costs
250€/per top up
500€/per top up
1000€/per top up
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 2.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • I cannot think of any pros for this system as it doesn't work as it is suppose to.

Cons

  • You cannot click on the number on your report to listen to the call. You have to go to replay. Half the time you cannot even find the recording. Many times the recording is played back with the response first then the original question, so it is completely out of order. The system also takes forever to load, this system needs to be totally revamped and for what you pay for it and if you want any kind of support, its unbelievable!

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Megacall
Founded: 2008
Spain
megacall.es/en/megadialer-call-center-software/

Company Information

Trisys
Founded: 1984
United States
www.trisys.com

Alternatives

Alternatives

T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
Voxida

Voxida

Accurate Always Inc.

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Integrations

Google Calendar
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Plecto
Twilio
Zoho CRM

Integrations

Google Calendar
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Plecto
Twilio
Zoho CRM
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