Mavoco CMP

Mavoco CMP

Mavoco
+
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About

MAVOCO’s Connectivity Management Platform (CMP) is the most advanced carrier-grade solution for connectivity service providers to offer IoT connectivity services competitively and profitably. MAVOCO CMP automates all workflows used by MNOs to create, deliver, and monetize IoT connectivity services. Our complete BSS stack has an optimized cost structure that accommodates the low ARPU/high-volume nature of IoT. Multitenancy and overlay capabilities enable the interoperability between MNOs to switch between networks in different countries, ideal and cost-efficient for MNO groups and alliance partners. Connectivity service providers, resellers, or enterprises get a self-care service for SIM ordering, activation, and fully automated lifecycle management. Real-time monitoring, alarming & proactive maintenance help reduce operating costs. And self-care diagnostics and troubleshooting reduce to customer support tickets to a minimum and increase customer satisfaction.

About

Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Service providers and companies requiring a tool to manage and automate their connectivity services

Audience

Contact centers that want to support customer conversations on any channel

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Mavoco
Austria
mavoco.com/for-csps/

Company Information

Cisco
Founded: 1984
United States
cpaas.webex.com/products/webex-engage

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
Csmart Digital Self-Care Platform

Csmart Digital Self-Care Platform

Covalense Digital Solutions
Lime Connect

Lime Connect

Lime Connect (formerly Userlike)
AIR:CONTROL

AIR:CONTROL

AIRLINQ

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Webex Campaign
Webex Connect
Webex Notify

Integrations

Webex Campaign
Webex Connect
Webex Notify
Claim Mavoco CMP and update features and information
Claim Mavoco CMP and update features and information
Claim Webex Engage and update features and information
Claim Webex Engage and update features and information