MailMeter

MailMeter

Waterford Technologies
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About

Businesses are either trying to incorporate better email management as part of how they deal with client requests and information, or those who have processes already around managing email are trying to ensure those processes are being followed. Effective email management enables organizations to manage claims, resolve disputes, take back control over project correspondence and reduce the risk of losing sensitive information by ensuring all email is properly filed in a central location. Ideagen Mail Manager is an email management solution for Outlook designed to help project and client-based businesses have complete control of their email. We work with businesses where email management affects their ability to manage claims, project disputes, and the productivity of their staff. Dispute resolution is key in email management. As you can be sure you'll always be able to rely on an email in court, prove what's happened or who said what and find historical emails from years ago.

About

MailMeter is a cloud or on-premise based email management and compliance platform where you can find every single email in your organization, conduct eDiscovery, freedom of information, and DSAR’s searches on past email activity, email messages and attachments, directly from your desktop anywhere. The email archiving solution gives you the ability to narrow the scope of your search across email using clearly defined criteria. It offers group searching, tagging, export capabilities and much more. Email data management and compliance start with visibility – Waterford Technologies gives our clients the visibility they need for effective monitoring, eDiscovery, auditing, and reporting across a variety of data regulation standards. MailMeter empowers you to easily reduce email risk, detect and respond in real-time to threats, and prove regulatory compliance.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and businesses seeking an email solution to manage their operations and improve their processes

Audience

Organizations that need to perform frequent in-depth searching and analysis for compliance, public records and eDiscovery on past email activity, email messages and attachments

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$4/user/month
SaaS pricing available for cloud version and SaaS and perpetual pricing available for on-premise version.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 2.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 2.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • simple to use when using pc. No support on mobile device. Look elsewhere for similar service. Not the best choice.

Cons

  • too many limitations and shady support staff. Does not support mobile devices for filing sent emails.

Pros & Cons from Real Users

Pros

  • Has been invaluable for stubbing on-premise mailboxes, retrieving emails from staff who have left the organisation and as a public sector body it greatly assists us to deal with FOI requests in a timely fashion.
  • I like that there is a consolidation of features into a single pane so that I can easily access all features.
  • Invaluable for retrieving emails from staff who have left the organisation, and who's exchange accounts have been deleted. We are a public sector body, so greatly simplifies FOI requests. Individual Search functionality means less support calls to the IT helpdesk as users can search their own repositories without assistance Very powerful Boolean searches

Cons

  • Storage space for the archives was a problem for us when we had the system on-premise but that has been resolved now with the migration to the Cloud.
  • Some residual issues on updating search query indices.
  • On Prem solution needs Microsoft SQL licencing - resolved by moving to a cloud hosted environment

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Ideagen
Founded: 1993
United Kingdom
www.mailmanager.com

Company Information

Waterford Technologies
Founded: 2000
United States, Ireland, United Kingdom
waterfordtechnologies.com

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CloudFiler

CloudFiler

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eFiler

eFiler

Irradiant Ltd.

Categories

Email Management Supported

Categories

Compliance Supported
eDiscovery Supported
Email Archiving Supported
Email Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Not Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Not Supported
Routing Not Supported
Shared Inboxes Supported
Signature Management Not Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Email Management Features

Data Recovery Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Not Supported
Shared Inboxes Supported
Signature Management Not Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Compliance Features

Archiving & Retention Supported
Artificial Intelligence (AI) Not Supported
Audit Management Supported
Compliance Tracking Supported
Controls Testing Not Supported
Environmental Compliance Not Supported
FDA Compliance Supported
HIPAA Compliance Supported
Incident Management Not Supported
ISO Compliance Not Supported
OSHA Compliance Supported
Risk Management Supported
Sarbanes-Oxley Compliance Supported
Surveys & Feedback Not Supported
Version Control Not Supported
Workflow / Process Automation Not Supported

Email Archiving Features

Access Control Supported
Backup Management Supported
Compliance Management Supported
Data Deduplication Supported
Data Export Supported
eDiscovery Supported
Encryption Supported
Retention Management Supported
Storage Management Supported
Threat Protection Supported

eDiscovery Features

Case Analytics Not Supported
Compliance Management Supported
Discussion Threads Supported
Document Indexing Supported
Document Tracking Not Supported
Full Text Extraction Supported
Keyword Search Supported
Metadata Extraction Supported
Topic Clustering Supported

Integrations

Microsoft Outlook Supported
Azure Automation Not Supported
Gmail Not Supported
Microsoft 365 Not Supported
Microsoft Exchange Not Supported

Integrations

Microsoft Outlook Supported
Azure Automation Supported
Gmail Supported
Microsoft 365 Supported
Microsoft Exchange Supported
Claim Ideagen Mail Manager and update features and information
Claim Ideagen Mail Manager and update features and information
Claim MailMeter and update features and information
Claim MailMeter and update features and information