MINT TMS

MINT TMS

MINT Software Systems
Mint Service Desk

Mint Service Desk

OPGK Software
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About

MINT TMS: Cloud-based digital records & qualification management, resource planning, and data mining. The unique and flex­i­ble de­sign of MINT en­ables record keepers to keep track of var­i­ous types of re­sources & all their qual­i­fi­ca­tions. Sim­ple and easy to use data-setup and edit­ing func­tion­al­i­ties keep all records ac­ces­si­ble and ed­itable at any time. Create and design your own electronic forms and grade sheets in a fully flexible manner from a library of components, for various purposes of data collection, to be performed online or offline. MINT provides the tools you need to manage what students are expected to learn, evaluate whether or not it was learned, and visibility to improve student learning. A lot of the magic of MINT lies in its unique sched­ul­ing ca­pa­bil­i­ties. The so­lu­tion han­dles all stages of plan­ning and au­to­mated sched­ul­ing flaw­lessly.

About

Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Airlines and aviation companies searching for a Training management solution

Audience

Companies of all sizes who want an on-premise ITSM solution or a cloud one.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$300 one-time payment
Free Version
Free Trial

Pricing

$5/month/agent
On-premises and SaaS versions available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • The biggest advantage of Mint Service Desk is its intuitive and clean interface, which makes daily work much easier for both agents and administrators. The system is easy to navigate, quick to learn, and doesn’t require long onboarding. I also appreciate its flexibility — being cloud-based allows for smooth scaling, while the option for on-premise deployment adds extra control.
  • It's easy to configure even without deep technical knowledge. The interface is clear enough for daily use, and it doesn't overwhelm new users. Ticket handling, queues, and user management are pretty intuitive. Also, the pricing is fair compared to other tools we've tested.
  • Realistic simulation of how service desks operate. Helped me understand IT processes in a practical way.
  • Clear UI, easy to follow ticket life cycle. Perfect for beginners who want to learn without feeling overwhelmed.
  • Good system logic, solid performance. Handles large volumes of tickets without lag or disorganization.

Cons

  • One area for improvement is the visibility of the product roadmap. More detailed information about upcoming features and updates would help with long-term planning and better alignment with business needs.
  • The admin panel could really use some UX improvements. Some options are hidden or unclear at first. Reporting is very basic, and it’s hard to customize anything beyond the defaults. Mobile experience also needs work – it feels clunky on smaller screens.
  • Some advanced features were locked out in our version, but as students, we still learned a lot from the basics.
  • Limited features in the test version, and we didn’t explore integrations. But for learning purposes, it worked great.
  • Interface lacks polish in some places, but it's a functional trade-off. Not a big concern once you’re used to it.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MINT Software Systems
Founded: 1998
Germany
mintsoftwaresystems.com

Company Information

OPGK Software
Poland
www.mintsd.com

Alternatives

Alternatives

ResSched

ResSched

Madrigal Soft Tools
Freshservice

Freshservice

Freshworks
Datanet

Datanet

DATANET

Categories

Categories

Digital Asset Management Features

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

Docker
Lansweeper
Microsoft Azure
baramundi Management Suite

Integrations

Docker
Lansweeper
Microsoft Azure
baramundi Management Suite
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