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About

LoyaltyLion is a customer loyalty platform built for ecommerce brands on Shopify, Shopify Plus, and Shopify POS, in apparel, beauty, health and wellness, consumer goods and more. With LoyaltyLion you can build a fully-customized program. Customers earn through purchases, reviews, referrals, social interactions, and custom API-triggered actions, then redeem rewards as vouchers, gift cards, free products, shipping upgrades, or custom rewards. Loyalty functionality is fully embedded within the storefront, so customers can check balances on product pages and redeem at checkout. Key features include multi-level VIP tiers with perks like free shipping and early sale access, fraud-protected referral links, real-time CLV analytics, automated customer segmentation, and Shopify POS integration for in-store earning and redemption. The platform connects with 50+ third-party tools including Klaviyo, and uses AI to recommend promotion timing, reward combinations, and campaign segments.

About

Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. The base is free forever, with unlimited seats: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, contacts and segments shown on the Shopify customer page, loyalty points and referrals, and analytics. When a store is ready, the All-in plan turns on AI agents: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, moderate reviews and flag customers at risk of churning. All-in includes 10,000 AI conversations per month. Reponse works in English and French and installs from the Shopify App Store.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Ecommerce brands using Shopify and Shopify Plus

Audience

Shopify merchants and ecommerce support teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

US$199.00/month
LoyaltyLion pricing is based on a combination of your monthly orders and average order value.

There are three plans:


Classic (from US$199/month)
Advanced (Custom pricing provided)
Plus (Custom pricing provided
Free Version
Free Trial

Pricing

$299/month
Free plan: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats. All-in plan: $299/month with AI agents and 10,000 AI conversations per month, then $0.05 per extra conversation. Billed through Shopify.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

LoyaltyLion
Founded: 2012
United Kingdom
loyaltylion.com

Company Information

Reponse
France
reponse.ai

Alternatives

Alternatives

Maxdesk

Maxdesk

MXG Infotech Pvt Ltd

Categories

Categories

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Shopify
Bazaarvoice
Bloomreach
Gatsby
HubSpot Marketing Hub
Loop Returns
Loox
MESA
Omnisend
Optimizely Opal
Re:amaze
Recharge
SMSBump
Shopify Plus
Shopney
Skio
Stamped
Tapcart
Weglot
dotdigital Engagement Cloud

Integrations

Shopify
Bazaarvoice
Bloomreach
Gatsby
HubSpot Marketing Hub
Loop Returns
Loox
MESA
Omnisend
Optimizely Opal
Re:amaze
Recharge
SMSBump
Shopify Plus
Shopney
Skio
Stamped
Tapcart
Weglot
dotdigital Engagement Cloud
Claim LoyaltyLion and update features and information
Claim LoyaltyLion and update features and information
Claim Reponse and update features and information
Claim Reponse and update features and information