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About

LogMeIn Pro is a reliable remote access software that enables individuals and small businesses to connect to their PCs or Macs from anywhere. It offers fast, secure remote control, allowing users to work as if they were physically at their computers. The platform supports unlimited users, file transfer between devices, remote printing, and multi-monitor display for enhanced productivity. LogMeIn Pro also includes antivirus protection powered by Bitdefender to safeguard devices from malware and cyber threats. Pricing plans allow access to 2, 5, or 10 computers depending on user needs. Ideal for remote work, it helps users maintain productivity and stay connected without commuting.

About

LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Individuals, freelancers, and small business owners seeking secure, easy-to-use remote access software to stay productive from anywhere

Audience

IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$30 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.0 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • As a medical professional, the ability to securely log in to my patient charts from anywhere in the world has simplified and destressed my life immeasurably.
  • Super-simple for end-users to get set up. Native two-factor authentication. Group policy controls for Windows enterprise networks. Easy to troubleshoot and support.

Cons

  • The jump in subscription from two to five seats, would rather see the option to select exactly the number of seats needed, rather than having to pay for extra unused capacity.
  • Support was slow to respond due to overwhelming requests due to new customers.

Pros & Cons from Real Users

Pros

  • Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues.
  • It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls.
  • Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs.
  • I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember.
  • The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions.

Cons

  • haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user.
  • I haven't found anything I do not like so far. It is a great product.
  • It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access.
  • I don't think there is something not to like on this tool because it's a user friendly tool.
  • Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/pro

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/resolve

Alternatives

Alternatives

SetMe

SetMe

Techinline
RemoteView

RemoteView

RSUPPORT Co. Ltd.

Categories

Categories

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Identity Management Features

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

Network Security Features

Access Control
Analytics / Reporting
Compliance Reporting
Firewalls
Internet Usage Monitoring
Intrusion Detection System
Threat Response
VPN
Vulnerability Scanning

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Integrations

CyberFOX Password Manager
OpenVoice
Teamstack

Integrations

CyberFOX Password Manager
OpenVoice
Teamstack
Claim LogMeIn Pro and update features and information
Claim LogMeIn Pro and update features and information
Claim LogMeIn Resolve and update features and information
Claim LogMeIn Resolve and update features and information