LogMeIn Pro

LogMeIn Pro

GoTo
4.5 out of 5 stars
LogMeIn Rescue

LogMeIn Rescue

GoTo
4.7 out of 5 stars
LogMeIn Pro LogMeIn Rescue

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LogMeIn Pro:

About

LogMeIn Pro is a reliable remote access software that enables individuals and small businesses to connect to their PCs or Macs from anywhere. It offers fast, secure remote control, allowing users to work as if they were physically at their computers. The platform supports unlimited users, file transfer between devices, remote printing, and multi-monitor display for enhanced productivity. LogMeIn Pro also includes antivirus protection powered by Bitdefender to safeguard devices from malware and cyber threats. Pricing plans allow access to 2, 5, or 10 computers depending on user needs. Ideal for remote work, it helps users maintain productivity and stay connected without commuting.
LogMeIn Rescue:

About

LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.
LogMeIn Pro:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
LogMeIn Rescue:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
LogMeIn Pro:

Audience

Individuals, freelancers, and small business owners seeking secure, easy-to-use remote access software to stay productive from anywhere
LogMeIn Rescue:

Audience

Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues
LogMeIn Pro:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
LogMeIn Rescue:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
LogMeIn Pro:

API

Offers API Not Supported
LogMeIn Rescue:

API

Offers API Not Supported
LogMeIn Pro:

Screenshots and Videos

LogMeIn Rescue:

Screenshots and Videos

LogMeIn Pro:

Pricing

$30 per month
Free Version Not Supported
Free Trial Supported
LogMeIn Rescue:

Pricing

$109 per month
Free Version Not Supported
Free Trial Supported
LogMeIn Pro:

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.0 / 5
LogMeIn Rescue:

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.6 / 5
support 4.8 / 5
LogMeIn Pro:

Pros & Cons from Real Users

Pros

  • As a medical professional, the ability to securely log in to my patient charts from anywhere in the world has simplified and destressed my life immeasurably.
  • Super-simple for end-users to get set up. Native two-factor authentication. Group policy controls for Windows enterprise networks. Easy to troubleshoot and support.

Cons

  • The jump in subscription from two to five seats, would rather see the option to select exactly the number of seats needed, rather than having to pay for extra unused capacity.
  • Support was slow to respond due to overwhelming requests due to new customers.
LogMeIn Rescue:

Pros & Cons from Real Users

Pros

  • It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners.
  • This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues.
  • A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security.
  • This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task.
  • They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service.

Cons

  • Support response times can be quite long. But, all in all it's very good.
  • We do not have any negative comments. This tool has been very helpful to me.
  • If it’s not frequently used, the pricing is quite high.
  • The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice.
  • They only have 30 days free trial. But overall they’re a good service.
LogMeIn Pro:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
LogMeIn Rescue:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported
LogMeIn Pro:

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/pro
LogMeIn Rescue:

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/rescue
LogMeIn Pro:

Alternatives

ISL Light Remote Desktop

ISL Light Remote Desktop

ISL Online
4.6 out of 5 stars
LogMeIn Rescue:

Alternatives

ScreenMeet

ScreenMeet

4.5 out of 5 stars
LogMeIn Pro:
LogMeIn Central

LogMeIn Central

GoTo
5.0 out of 5 stars
LogMeIn Rescue:
ISL Light Remote Desktop

ISL Light Remote Desktop

ISL Online
4.6 out of 5 stars
LogMeIn Pro:
RemoteView

RemoteView

RSUPPORT Co. Ltd.
4.9 out of 5 stars
LogMeIn Rescue:
ConnectWise ScreenConnect

ConnectWise ScreenConnect

ConnectWise
4.5 out of 5 stars
LogMeIn Pro:
LogMeIn Resolve

LogMeIn Resolve

GoTo
4.8 out of 5 stars
LogMeIn Rescue:
LogMeIn Resolve

LogMeIn Resolve

GoTo
4.8 out of 5 stars
LogMeIn Pro:
LogMeIn Rescue

LogMeIn Rescue

GoTo
4.7 out of 5 stars
LogMeIn Rescue:
TeamViewer

TeamViewer

4.7 out of 5 stars
LogMeIn Pro:

Categories

IT Management Supported
Network Security Supported
Remote Desktop Supported
Remote Support Supported
LogMeIn Rescue:

Categories

Call Center Supported
Co-Browsing Supported
Help Desk Supported
ITSM Supported
Live Chat Supported
MSP Supported
Remote Desktop Supported
Remote Support Supported
Remote Work Supported
RMM Supported
Screen Sharing Supported
LogMeIn Pro:

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Supported
File Transfer Not Supported
Group View Not Supported
Mobile Device Access Supported
Multi Monitor Support Not Supported
Record Remote Sessions Not Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Not Supported
Live Chat Not Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Supported

IT Asset Management Features

Asset Tracking Not Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Supported
User Activity Monitoring Supported

Identity Management Features

Access Certification Not Supported
Compliance Management Not Supported
Multifactor Authentication Not Supported
Password Management Supported
Privileged Account Management Not Supported
Self-Service Access Request Not Supported
Single Sign On Not Supported
User Activity Monitoring Not Supported
User Provisioning Not Supported

Network Security Features

Access Control Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Not Supported
Internet Usage Monitoring Supported
Intrusion Detection System Supported
Threat Response Not Supported
VPN Supported
Vulnerability Scanning Not Supported
LogMeIn Rescue:

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Supported
Screen Capture Not Supported
Screen Mirroring Supported
Screen Recording Supported
LogMeIn Pro:

Integrations

OpenVoice Supported
AuthPoint Not Supported
Blotout Not Supported
Campaign Monitor Not Supported
Cayzu Not Supported
ConnectWise Cybersecurity Management Not Supported
ConnectWise PSA Not Supported
CyberFOX Password Manager Supported
Freshdesk Not Supported
Freshservice Not Supported
HaloPSA Not Supported
Incident IQ Not Supported
LiveChat Not Supported
Meltano Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
SolarWinds Service Desk Not Supported
SysAid Not Supported
Teamstack Supported
Zendesk Not Supported
LogMeIn Rescue:

Integrations

OpenVoice Supported
AuthPoint Supported
Blotout Supported
Campaign Monitor Supported
Cayzu Supported
ConnectWise Cybersecurity Management Supported
ConnectWise PSA Supported
CyberFOX Password Manager Not Supported
Freshdesk Supported
Freshservice Supported
HaloPSA Supported
Incident IQ Supported
LiveChat Supported
Meltano Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
SolarWinds Service Desk Supported
SysAid Supported
Teamstack Not Supported
Zendesk Supported
LogMeIn Pro:
Claim LogMeIn Pro and update features and information
Claim LogMeIn Pro and update features and information
LogMeIn Rescue:
Claim LogMeIn Rescue and update features and information
Claim LogMeIn Rescue and update features and information