LocalContactsOneLocal
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NovelVox Agent AcceleratorNovelVox
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Related Products
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About
Build, manage and monetize your customer database. Our automated database allows you to organize your contacts, easily track your most valuable customers and personalize their experiences to stay top of mind. Did you know 20% of your customers drive 80% of your revenue? Improve your reach and frequency by managing and monetizing your current customer database. Identifying your most valuable customers and reaching out with personalized messaging can lead to long-lasting connections. LocalContacts Features. We help you reach your customers and build your client database through multi-channel engagement. We’re here to help. Our dedicated customer success and support teams will make sure you're set up to succeed. Tailored to you. From branding for your messages to smart personalization, everything is customizable. Best-in-class features. Our cloud-based dashboard makes it easy to collect customer information, as well as track and analyze performance. Put your most valuable customers first.
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About
NovelVox’s Agent Accelerator empowers agents with a 360-degree view of customer information that allows them to offer a personalized customer experience and lightning-fast service. This powerful solution significantly reduces Average Handling Time (AHT) and waiting time, improves First Call Resolution (FCR), and increases customer satisfaction. The all-in-one desktop gives a single interface and a single view to agents as they interact with multiple applications but provides a seamless experience for customers. With the caller data display containing details such as caller name, address, contact details, past transactions, and ticket status, agents call customers by name and eliminate making customers repeat their requests. With all details handy, an agent can address concerns in a personalized manner and at a much faster pace, in addition to chatting with other agents to get timely information while assisting callers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses looking for a communication platform to build, manage and monetize customer database
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Audience
Businesses searching for a contact center solution to deliver personalized experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOneLocal
Founded: 2013
Canada
info.onelocal.com/referralmagic
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Company InformationNovelVox
Founded: 2008
United States
www.novelvox.com/unified-agent-desktops/
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Integrations
BMC HelixGPT
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
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Integrations
BMC HelixGPT
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
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