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About

LocalClarity is the world's most scalable review and local search listing management platform for multi-location brands and agencies. The comprehensive suite of tools helps clients to build relationships through direct review responses, increase local search traffic, gain insights into customer feedback trends, identify under-performing locations, and discover unique best practices. Programs available for businesses with 10 to 10,000 locations and agencies of all sizes. Core Offering: * Review Management * Local Listings * Local Social * Distributed Reporting * Performance Analytics * Competitor Tracking Distinctive Capabilities: * Bulk listing management * Review Sentiment * Automated Workflows * Generative AI Responses * App & Software Reviews * Language Workflows * Auto Response

About

SalesCaptain is an AI-powered customer experience management (CXM) platform designed to help local businesses attract, engage, and elevate customers through one unified communication and marketing hub. It centralizes messaging from texts, calls, social media, web chat, and payments into a single dashboard, backed with AI-generated communications and follow-up workflows. Features include automated review collection, intelligently filtering and posting positive feedback, plus business listing optimization, smart campaigns for personalized text and email, multi-channel web chat powered by Buk AI, and built-in phone solutions with AI call reception, whisper coaching, transcription, and call tracking. It also offers a customer manager to consolidate customer data and interactions, referral and feedback tools, competition insights, and SmartPages for SEO visibility.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Nation brands and franchises that have a strong location presence.

Audience

Local service and retail businesses seeking an AI-driven “all-in-one” CXM solution to automate communications, boost online presence, manage reviews and leads, and streamline payments.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$12 per month
$12 per location monthly
Enterprise & Agency pricing available
Free Version Not Supported
Free Trial Supported

Pricing

$300 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.5 / 5
ease 4.6 / 5
features 4.7 / 5
design 4.7 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • SalesCaptain brings customer communication and automation together in one platform. I particularly like the flexibility to customize workflows for different customer needs, whether it's handling incoming calls, answering service questions, or capturing details for follow-up. The AI receptionist can be tailored to specific business processes, which makes it more useful than a basic automated phone system.
  • The unified inbox makes it easier to review customer history and hand conversations between team members without losing context. Custom workflows and integrations are useful for adapting the platform to our existing processes.
  • What I like most is having our customer conversations in one unified inbox. Webchat inquiries are easy to track, and our team can see the conversation history before responding. It saves us from switching between multiple tools and makes follow-ups much more organized. The AI also helps handle initial inquiries and collect information before a team member takes over.
  • I like having customer conversations, follow-ups, and communication history in one place. It makes it easier for our team to see what was discussed and continue the conversation without asking customers to repeat themselves. The AI tools are also helpful when we need to respond quickly.
  • SalesCaptain makes it easier to keep track of customer conversations, follow-ups, and missed opportunities in one place. I like that the team can see the previous conversation before reaching out, so customers don’t have to repeat themselves. The AI also helps respond quickly when the team is busy, which has made our follow-up process more consistent.

Cons

  • The initial learning curve can be a little steep when setting up more advanced workflows. Configuring the AI agent to handle different scenarios correctly takes some testing and fine-tuning. More guided onboarding and ready-made templates for common business use cases would make it easier for new users to get started.
  • Advanced workflows and integrations can take some trial and error to configure. More intuitive settings and clearer setup documentation would make the experience smoother.
  • Some of the more advanced features can take time to understand and configure, especially when setting up customized workflows. A simpler onboarding experience would make it easier for new users to get started.
  • There are quite a few features and settings, so it takes a little time to get everything configured and learn the best way to use the platform for your workflow.
  • There is a bit of a learning curve at the beginning, especially when setting up workflows and getting everything organized the way you want. It takes some time to get used to all the available options.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

LocalClarity
Founded: 2017
United States
www.localclarity.com

Company Information

SalesCaptain
Founded: 2020
United States
salescaptain.com

Alternatives

Alternatives

ReviewPro

ReviewPro

Review Rank

Categories

Categories

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Not Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Supported

Integrations

App Store Supported
Booking.com Supported
Facebook Supported
Foursquare Supported
Google Business Profile Supported
Google Play Supported
Tripadvisor Supported
Trustpilot Supported

Integrations

App Store Not Supported
Booking.com Not Supported
Facebook Not Supported
Foursquare Not Supported
Google Business Profile Not Supported
Google Play Not Supported
Tripadvisor Not Supported
Trustpilot Not Supported
Claim LocalClarity and update features and information
Claim LocalClarity and update features and information
Claim SalesCaptain and update features and information
Claim SalesCaptain and update features and information