LiveChat vs. agenola Comparison


LiveChat LiveChat Software	agenola ElliSekiz LLC	+	+
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Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. 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With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. 166 Ratings Visit Website Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. 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About LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.	About agenola is a web-based AI shopping assistant for online stores. Its talking, lip-synced avatar answers by voice or text using the store's catalog, prices, stock and policies. It answers product questions, recommends and compares items, finds similar products from shopper-uploaded photos, and passes unanswered requests to a support team. Store owners configure the assistant in a dashboard, choose an avatar and voice, connect a store, and embed it without code. Store connectors include Shopify, WooCommerce, Magento and BigCommerce; help-desk integrations include Zendesk, Gorgias, Intercom and Freshdesk. The assistant supports 20 languages and can provide order-status information. Purchase events can be sent to connected Meta, Google Ads, TikTok and Google Analytics accounts for Shopify, WooCommerce and Magento stores. Plans are billed monthly, with credit allowances and optional one-time credit packs.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.	Audience Online stores on Shopify, WooCommerce, Magento and BigCommerce; e-commerce teams in the US and UK.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $16.00 per agent per month $33.00 Team plan per agent per month $50.00 Business plan per agent per month Free Version Not Supported Free Trial Supported	Pricing $29/month A free plan and free trial are available. Paid plans are billed monthly in USD and include credit allowances. There is no setup fee or fixed-term commitment. Unused monthly credits do not roll over; after the grace allowance, service pauses until renewal, upgrade or top-up, with no overage charge. Optional credit packs are one-time purchases from $5 for 10,000 credits to $1,350 for 5,000,000 credits and expire after 12 months. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine. LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business. LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface. I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy. Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use. Cons On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time. Its Chatbot is not so useful for automated support. No special trigger option to set. Overall it's great, no serious problem we ever faced. There is no advanced management for user support. There are not many cons, as this software exceeds expectations and beyond.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information LiveChat Software Founded: 2002 United States www.livechat.com	Company Information ElliSekiz LLC Founded: 2026 United States agenola.ai/en
Alternatives Freshchat Freshworks	Alternatives No Alternatives
Social Intents
Zoho SalesIQ Zoho
B2Chat
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Categories Chatbot Supported Conversational Commerce Supported CRM Supported Customer Engagement Supported Customer Service Supported Help Desk Supported Live Chat Supported	Categories Conversational Commerce Supported
Show More Features Chatbot Features Call to Action Not Supported Context and Coherence Not Supported Human Takeover Not Supported Inline Media / Videos Not Supported Machine Learning Not Supported Natural Language Processing Supported Payment Integration Supported Prediction Not Supported Ready-made Templates Not Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations BigCommerce Supported Freshdesk Supported Google Analytics Supported Google Docs Supported Magento Supported Shopify Supported Slack Supported Trello Supported WooCommerce Supported Zendesk Supported Aritic PinPoint Supported ClickHelp Supported LemonStand Supported Plantt Supported Revamp CRM Supported Supportbench Supported Telegram Not Supported VEVS Car Rental Software Supported Weblium Supported iPresso Supported Show More Integrations View All 243 Integrations	Integrations BigCommerce Supported Freshdesk Supported Google Analytics Supported Google Docs Supported Magento Supported Shopify Supported Slack Supported Trello Supported WooCommerce Supported Zendesk Supported Aritic PinPoint Not Supported ClickHelp Not Supported LemonStand Not Supported Plantt Not Supported Revamp CRM Not Supported Supportbench Not Supported Telegram Supported VEVS Car Rental Software Not Supported Weblium Not Supported iPresso Not Supported Show More Integrations View All 24 Integrations
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