LiveChat vs. Omnilo Comparison


LiveChat LiveChat Software 4.9 out of 5 stars	Omnilo EnAffaire Technologies Inc.
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LiveChat	Omnilo
		Related Products Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 4.3 out of 5 stars 8,616 Ratings Visit Website for Zendesk SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. 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With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 4.7 out of 5 stars 5,195 Ratings Visit Website for Birdeye Odoo Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by reducing redundant manual processes, which helps companies save countless hours of labor. Every module is interconnected to provide a fully-integrated experience from app to app, and users can automate many processes that would’ve otherwise required manual inputs into multiple applications. Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible. 4.2 out of 5 stars 1,729 Ratings Visit Website for Odoo Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 4.3 out of 5 stars 166 Ratings Visit Website for Forethought StackAI StackAI is an enterprise AI automation platform to build end-to-end internal tools and processes with AI agents in a fully compliant and secure way. Designed for large, regulated organizations, it enables teams to automate complex workflows across operations, compliance, finance, IT, and support without heavy engineering. With StackAI you can: • Connect knowledge bases (SharePoint, Confluence, Notion, Google Drive, databases) with versioning, citations, and access controls • Publish AI agents as chat assistants, advanced forms, or APIs integrated into Slack, Teams, Salesforce, HubSpot, or ServiceNow • Govern usage with enterprise security: SSO (Okta, Azure AD, Google), RBAC, audit logs, PII masking, data residency, and cost controls • Route across OpenAI, Anthropic, Google, or local LLMs with guardrails, evaluations, and testing • Deploy in multi-tenant cloud, dedicated cloud, private cloud, or on-premise 4.5 out of 5 stars 55 Ratings Visit Website for StackAI ClickUp Every day your team loses hours bouncing between disconnected apps. The problem isn't your people. It's that your software was never built to work together. Bundling tools doesn't fix it. You need convergence. ClickUp is one platform where projects, docs, chat, goals, and AI share the same foundation so nothing gets lost. AI Agents handle busywork around the clock. Context is always intact. Your whole operation finally runs like it should. Tasks, 15+ views, automations, real-time docs, built-in chat, time tracking, whiteboards, goals with automatic rollups, and 1,000+ integrations. All connected. All in one place. Enterprise-ready: SOC 2 Type II, SSO/SAML, advanced permissions. Trusted by teams from startups to the Fortune 500. Stop patching a broken system. Get back the hours your team was never supposed to lose. Free Forever plan available. No credit card required. 4.6 out of 5 stars 19,572 Ratings Visit Website for ClickUp CTM CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes. 4.5 out of 5 stars 939 Ratings Visit Website for CTM
LiveChat: About LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.	Omnilo: About Omnilo is a hosted live-chat service that businesses add to a website with a single script line or setup wizard. It translates visitor messages and business replies in both directions across 133 languages, while notifying the business by text message so staff can answer from a phone through a private link. Teams can set chat hours, embed the service on one website, and choose plans for one responder or up to three team members. The service is intended for business owners and teams serving multilingual customers in Canada and the United States. A separate Omnilo 2 offering provides automatic website translation and a multilingual contact form without a live chat window; it is not required for the core Omnilo chat service.
LiveChat: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Omnilo: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
LiveChat: Audience Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.	Omnilo: Audience Businesses and teams in Canada and the US that serve customers in many languages
LiveChat: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Omnilo: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
LiveChat: API Offers API Supported	Omnilo: API Offers API Not Supported
LiveChat: Screenshots and Videos View more images or videos	Omnilo: Screenshots and Videos No images available
LiveChat: Pricing $16.00 per agent per month $33.00 Team plan per agent per month $50.00 Business plan per agent per month Free Version Not Supported Free Trial Supported	Omnilo: Pricing CA$20/month Basic is CA$20/month for one responder and one website embed. Essentials is CA$49.99/month for up to three team members, with higher message volume and priority support. Omnilo 2 is a separate CA$20/month website-translation and multilingual contact-form plan. All plans include a 30-day free trial; prices are in Canadian dollars. Enterprise pricing is custom. Free Version Not Supported Free Trial Supported
LiveChat: Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews	Omnilo: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
LiveChat: Pros & Cons from Real Users Pros A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine. LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business. LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface. I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy. Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use. Cons On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time. Its Chatbot is not so useful for automated support. No special trigger option to set. Overall it's great, no serious problem we ever faced. There is no advanced management for user support. There are not many cons, as this software exceeds expectations and beyond.
LiveChat: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Omnilo: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
LiveChat: Company Information LiveChat Software Founded: 2002 United States www.livechat.com	Omnilo: Company Information EnAffaire Technologies Inc. Founded: 2026 Canada omnilo.ca
LiveChat: Alternatives Freshchat Freshworks 4.2 out of 5 stars	Omnilo: Alternatives LiveChat LiveChat Software 4.9 out of 5 stars
LiveChat: Social Intents	Omnilo: RolChat Shifton Inc
LiveChat: Zoho SalesIQ Zoho 4.8 out of 5 stars	Omnilo: KonnectBot
LiveChat: B2Chat	Omnilo: Askly
LiveChat: LiveChat4Dynamics Inogic View All	Omnilo: LiveChat4Dynamics Inogic View All
LiveChat: Categories Chatbot Supported Conversational Commerce Supported CRM Supported Customer Engagement Supported Customer Service Supported Help Desk Supported Live Chat Supported	Omnilo: Categories Live Chat Supported
LiveChat: Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Show More Features Chatbot Features Call to Action Not Supported Context and Coherence Not Supported Human Takeover Not Supported Inline Media / Videos Not Supported Machine Learning Not Supported Natural Language Processing Supported Payment Integration Supported Prediction Not Supported Ready-made Templates Not Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
LiveChat: Integrations 12Return Supported Aritic PinPoint Supported BOTWISE Supported BigCommerce Supported Botbiz Supported Bugpilot Supported CS-Cart Free Supported ChatBot Supported Desktop.com Supported EdgeTier Supported Kindly Supported Kommo Supported Lyro Supported Magento Supported Mailigen Supported Morphic Supported Qualimero Supported Toggl Track Supported Wix Supported join.me Supported Show More Integrations View All 242 Integrations	Omnilo: Integrations 12Return Not Supported Aritic PinPoint Not Supported BOTWISE Not Supported BigCommerce Not Supported Botbiz Not Supported Bugpilot Not Supported CS-Cart Free Not Supported ChatBot Not Supported Desktop.com Not Supported EdgeTier Not Supported Kindly Not Supported Kommo Not Supported Lyro Not Supported Magento Not Supported Mailigen Not Supported Morphic Not Supported Qualimero Not Supported Toggl Track Not Supported Wix Not Supported join.me Not Supported Show More Integrations
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