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About

Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single dashboard. Simply enter your phone number and preferred call time, customer service will call you. Allows agents and customers to collaboratively 'browse' a website. We know the importance of direct communication with your web visitors. Our software is designed to enable you to make contact with them in a variety of ways, all from inside ONE system. You need to talk to your web visitors, we make it happen.

About

CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data. Contact center messaging: Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number. Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS. Gives customers the option to skip being placed on hold and move from voice to messaging.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call center agents and sales teams in search of a customer service solution to communicate with their web visitors via live-chat, web-calls, and co-browsing

Audience

Organizations that want to improve customer experience with automated SMS messaging and notifications

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$14 per user per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

LiveCaller
Georgia
livecaller.io

Company Information

WEBTEXT
Founded: 2007
Ireland
webtext.com

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
CoSurfing

CoSurfing

CoSurfing.net
Alive5

Alive5

Alive Technologies

Categories

Co-Browsing Supported
Live Chat Supported

Categories

Live Chat Supported
Push Notifications Supported
SMS Marketing Supported

Integrations

Amazon Connect Not Supported
Avaya Aura Not Supported
Avaya Experience Platform Not Supported
Facebook Supported
Five9 Not Supported
Oracle CRM On Demand Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Symbee Not Supported
Telegram Supported
Viber Supported

Integrations

Amazon Connect Supported
Avaya Aura Supported
Avaya Experience Platform Supported
Facebook Not Supported
Five9 Supported
Oracle CRM On Demand Supported
Salesforce Supported
ServiceNow Supported
Symbee Supported
Telegram Not Supported
Viber Not Supported
Claim LiveCaller and update features and information
Claim LiveCaller and update features and information
Claim WEBTEXT and update features and information
Claim WEBTEXT and update features and information