LiveCaller Re:plain

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LiveCaller:

About

Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single dashboard. Simply enter your phone number and preferred call time, customer service will call you. Allows agents and customers to collaboratively 'browse' a website. We know the importance of direct communication with your web visitors. Our software is designed to enable you to make contact with them in a variety of ways, all from inside ONE system. You need to talk to your web visitors, we make it happen.
Re:plain:

About

Live-chat service for a website where people respond 16 times faster. The first-ever web-chat service that works directly in your WhatsApp, Facebook Messenger, and Telegram. A client writes on a website, and operator reply just from his or her personal messenger. No applications or any other personal accounts needed. Absolutely everything is being controlled right inside the messenger. With all the features needed like template responses unlimited number of operators video calls, banners and integrations are at your service.
LiveCaller:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Re:plain:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
LiveCaller:

Audience

Call center agents and sales teams in search of a customer service solution to communicate with their web visitors via live-chat, web-calls, and co-browsing
Re:plain:

Audience

e-commerce, med-tech, support, smb, education.
LiveCaller:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Re:plain:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
LiveCaller:

API

Offers API Supported
Re:plain:

API

Offers API Not Supported
LiveCaller:

Screenshots and Videos

Re:plain:

Screenshots and Videos

LiveCaller:

Pricing

$14 per user per month
Free Version Not Supported
Free Trial Supported
Re:plain:

Pricing

$4.99 per month
Buy only the features that you really need.
Free Version Supported
Free Trial Supported
LiveCaller:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Re:plain:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
LiveCaller:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Re:plain:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
LiveCaller:

Company Information

LiveCaller
Georgia
livecaller.io
Re:plain:

Company Information

Re:plain
Founded: 2018
Russian Federation
replain.cc
LiveCaller:

Alternatives

Re:plain:

Alternatives

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CoSurfing

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AsisteClick

AsisteClick

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OneHash Chat

OneHash Chat

OneHash
LiveCaller:

Categories

Co-Browsing Supported
Live Chat Supported
Re:plain:

Categories

Chatbot Supported
Customer Service Supported
Customer Success Supported
Forms Automation Supported
Live Chat Supported
Re:plain:

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Chatbot Features

Call to Action Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Forms Automation Features

Approval Process Control Supported
Archiving & Retention Not Supported
Collaboration Not Supported
Document Indexing Not Supported
Drag & Drop Not Supported
Full Text Search Not Supported
Remote Document Access Not Supported
Rules-Based Workflow Not Supported
Text Editing Not Supported
Version Control Not Supported
LiveCaller:

Integrations

Telegram Supported
Facebook Supported
Facebook Messenger Not Supported
Google Analytics Not Supported
Integrately Not Supported
Nocode HQ Not Supported
Viber Supported
WhatsApp Not Supported
Zapier Not Supported
Re:plain:

Integrations

Telegram Supported
Facebook Not Supported
Facebook Messenger Supported
Google Analytics Supported
Integrately Supported
Nocode HQ Supported
Viber Not Supported
WhatsApp Supported
Zapier Supported
LiveCaller:
Claim LiveCaller and update features and information
Claim LiveCaller and update features and information
Re:plain:
Claim Re:plain and update features and information
Claim Re:plain and update features and information