Lime Connect vs. Slaask Comparison


Lime Connect Lime Connect (formerly Userlike)	Slaask	+	+
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About Lime Connect is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions. Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate processes with Workflows, update integrated systems, and deliver seamless support across all channels. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant software	About The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Lime Connect is suitable for companies of any size and adapts to your business's needs and goals. Small and medium-sized companies, as well as large corporations like Toyota & Decathlon, already rely on Lime Connect.	Audience Companies of all sizes that want a customer service platform that integrates with Slack
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $87.00 per month Pro: $87.00 per month Flex: on request Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.6 / 5 features 4.4 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.9 / 5 support 4.9 / 5 Read all reviews
Pros & Cons from Real Users Pros - customer support - simple and smart - it does what it should - Very reliable to use - good customisation options for the interface Seamless web site integration, ease of use. Nice front end. Dashboard has a good design. Good admin features. Easy! Still in development and added the code to 2 of my pages. Icon is always there and very easy to customize look and feel. Easy to implement, easy to set up, a lot of customizing functions, good usability on the products website. Easy to handle. Tasks can be deligated to the right person. Tutorials are easy to understand and implement. Cons - so far everything works as it should and i can't name any negative points I cannot think of anything negative, really. The first product we use of that kind. Requires fast Internet, but that should be expected. Nothing really, at the beginning it might take some minutes to understand the setup but thats normal I guess. Pop up chat does not show up always. Logs out to often automatically.	Pros & Cons from Real Users Pros Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers. I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask. It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules. The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask. Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot. Cons We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention. I do not encounter challenges while using Slaask on my far end. The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that. However, Slaask is daunting to connect to the website and integrate with Slack. It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Lime Connect (formerly Userlike) Founded: 2011 Germany connect.lime-technologies.com/en/	Company Information Slaask Founded: 2015 United States slaask.com
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Categories Chatbot Conversational Marketing Conversational Support Customer Communications Management Customer Engagement Customer Experience Customer Satisfaction Customer Service Help Desk Lead Capture Lead Generation Lead Nurturing Live Chat	Categories Chatbot Conversational Marketing Customer Service
Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Show More Features Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Lead Capture Features Business Card / Badge Scanning Dashboard Data Extraction Lead Distribution Lead Notifications Lead Nurturing Lead Qualification Lead Scoring Online Forms Lead Generation Features Contact Discovery Contact Import/Export Lead Capture Lead Database Integration Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Visitor Identification Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking	Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management
Integrations Freshdesk Help Scout HubSpot CRM HubSpot Customer Platform Jira Mailchimp Pipedrive Salesforce Slack Trello Zendesk BigCommerce Borlabs Cookie Capsule Facebook Groove Highrise Median Cobrowse Mixpanel WhatsApp Show More Integrations View All 29 Integrations	Integrations Freshdesk Help Scout HubSpot CRM HubSpot Customer Platform Jira Mailchimp Pipedrive Salesforce Slack Trello Zendesk BigCommerce Borlabs Cookie Capsule Facebook Groove Highrise Median Cobrowse Mixpanel WhatsApp Show More Integrations View All 40 Integrations
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