LibAnswersSpringshare
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Related Products
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About
Ensure your users get the answers they need, whenever and wherever. Embed LibChat and "Ask Us" widgets into any webpage, manage all social media communication, and take control of your institutional knowledge with a powerful ticketing system and FAQ builder. LibAnswers does it all, with detailed statistics to boot! It's as easy as answering a ticket or a question in LibAnswers - all point-and-click operations. Apply Filters across any social channels to stay on top of all active conversations. Flag posts for followups and deletions. LibAnswers has everything you need for effective monitoring of social channels. Used by thousands of libraries worldwide - either individually or in a consortial resource sharing setting - LibChat is the ideal chat reference tool. Comprehensive chat functionality, many embedding options, and integrated reference and helpdesk workflows make LibChat an easy choice.
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About
Talki is an AI-native helpdesk for B2B support teams that answers routine tickets automatically while keeping human agents focused on the conversations that need them. It brings web chat, email, and Telegram into one shared inbox where teams can assign, reply to, and resolve conversations without switching apps. Setup starts by connecting a channel and pointing the AI at company documentation; Talki scans the website to build a knowledge base and begins answering customers from that information. Its AutoPilot AI agent reads each ticket and customer context, replies from the knowledge base, and either closes the issue or escalates it when uncertain. Backend Connect can pull customer information such as plan details, MRR, company data, and custom fields directly into the ticket, reducing the need to open separate CRM systems. Built-in DeepL translation supports multilingual conversations from the same inbox, while one-line macros can combine actions.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Library Management platform for communities
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Audience
B2B support teams seeking to centralize customer conversations and automate routine ticket resolution with AI while escalating complex issues to human agents
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
€9 per month
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationSpringshare
www.springshare.com
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Company InformationTalki
Founded: 2026
United States
talki.tech/
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Alternatives |
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Categories |
Categories |
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Library Management Features
Acquisition Management
Not Supported
Barcode Scanning
Not Supported
Barcoding / RFID
Not Supported
Catalog Management
Not Supported
Church Libraries
Supported
Circulation Management
Not Supported
Fee Collection
Not Supported
Inventory Management
Supported
Law Libraries
Supported
OPAC
Not Supported
Patron Management
Not Supported
Periodicals Management
Not Supported
Private Libraries
Supported
Public Libraries
Supported
Reserve Shelf Management
Not Supported
School Libraries
Supported
Search
Supported
Self Check-in / Check-Out
Not Supported
Serials Management
Not Supported
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Integrations
DeepL
Not Supported
Telegram
Not Supported
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