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About

LeapXpert’s federated architecture enables seamless integration with powerful, business-critical applications. Using a mobile-first approach, users are able to conduct text and voice conversations through customers’ preferred channels, all within a secure and unified environment. Federation also allows adding features and functions that go beyond just messaging or voice, such as deep links with voice applications, message transformations, and media transcoding, chatbots that augment and amplify professionals in the conversation, and more. As instant messaging and communication further intertwine with daily life, the challenge of maintaining a separate business persona for business conversations grows. LeapXpert gives businesses a comprehensive view and full visibility of employee-customer communication without capturing employees’ private and personal messages.

About

Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations searching for a business communication platform that provides full visibility into data from instant messaging channels

Audience

Contact centers that want to support customer conversations on any channel

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$24 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

LeapXpert
Founded: 2017
United States
www.leap.expert

Company Information

Cisco
Founded: 1984
United States
cpaas.webex.com/products/webex-engage

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
Symphony

Symphony

Symphony Communication
uContact

uContact

net2phone
SPLICE Dialog Suite

SPLICE Dialog Suite

SPLICE Software

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Discord
LINE
Microsoft Teams
Signal
Slack
Telegram
WeChat
Webex Campaign
Webex Connect
Webex Notify
WhatsApp
iMessage

Integrations

Discord
LINE
Microsoft Teams
Signal
Slack
Telegram
WeChat
Webex Campaign
Webex Connect
Webex Notify
WhatsApp
iMessage
Claim LeapXpert and update features and information
Claim LeapXpert and update features and information
Claim Webex Engage and update features and information
Claim Webex Engage and update features and information