Spiceworks MSP

Spiceworks MSP

Spiceworks
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About

LabStats tracks software and hardware usage on campus. Usage data lets you optimize your IT spending, help students find what they need, and properly allocate staff, software and hardware. Build custom solutions with direct access to live and historical data using our RESTful API and your preferred BI analytic tool, or our Power BI Dashboard Templates, to easily identify powerful and actionable insights. Export hardware, software, and user data at scale. Now you can analyze multiple years' worth of data sets across campuses with LabStats’ Power BI Dashboard Templates. Dynamically show students what’s available, remotely and on campus. Give students simple, easy, self-serve access. Offer remote access, display live availability maps, and provide students with a mobile app that guides them directly to available resources, all with LabStats. Priced to fit college and university budgets, LabStats is just $14/license annually + set up fee. Site-wide licensing is available.

About

With a little know-how, you can make Spiceworks your mission control for all the networks you serve. Spiceworks allows you to collect network info from all your client sites (over secure HTTPS), then consolidate and manage it all from one single, convenient spot! After a quick setup in Spiceworks, each of your clients can have their very own custom user portal to submit help desk tickets, and they’ll all get funneled to your central Spiceworks installation. The multi-site help desk management capabilities provide each client with their own Active Directory authentication for security. You can also easily browse all your open help tickets in the same place, auto-assign tickets to your team based on client, create detailed reports, and more! IT’s on the go! Open, close, assign, and even respond to help desk tickets right from your mobile device, all with a few simple text commands. Now you can manage all client requests whether you’re onsite, at lunch, or even on the golf course!

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Campus and facility managers interested in a platform to improve their IT operations and processes

Audience

Businesses and organizations searching for a central hub solution for running a help desk

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$14/yr
License per station, renews yearly.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

LabStats
Founded: 2004
Idaho Falls, ID
labstats.com

Company Information

Spiceworks
Founded: 2006
United States
www.spiceworks.com/free-managed-service-platform-software/

Alternatives

Sassafras AllSight

Sassafras AllSight

Sassafras Software

Alternatives

OneCampus

OneCampus

TransAct

Categories

Higher Education Supported
Reporting Supported

Categories

MSP Supported
RMM Supported

Higher Education Features

Admissions Management Not Supported
Alumni Management Not Supported
Assessment Management Not Supported
Curriculum Management Not Supported
Faculty / Staff Management Supported
Financial Aid Management Not Supported
Fundraising Management Not Supported
Housing Management Not Supported
Scheduling Not Supported
Student Information / Records Supported
Student Portal Not Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Supported
Supplier Management Not Supported

Reporting Features

Customizable Dashboard Supported
Data Source Connectors Supported
Drag & Drop Not Supported
Drill Down Supported
Email Reports Not Supported
Financial Reports Not Supported
Forecasting Supported
Marketing Reports Not Supported
OLAP Not Supported
Report Export Supported
Sales Reports Not Supported
Scheduled / Automated Reports Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Not Supported
Capacity Planning Not Supported
Configuration Change Management Supported
Data Movement Monitoring Not Supported
Health Monitoring Not Supported
Multi-Platform Support Not Supported
Performance Monitoring Supported
Point-in-Time Visibility Not Supported
Reporting / Analytics Not Supported
Virtual Machine Monitoring Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported

Integrations

Microsoft Power BI Supported
Modo Supported
Simplesat Not Supported
Tableau Supported
ZIRO Not Supported

Integrations

Microsoft Power BI Not Supported
Modo Not Supported
Simplesat Supported
Tableau Not Supported
ZIRO Supported
Claim LabStats and update features and information
Claim LabStats and update features and information
Claim Spiceworks MSP and update features and information
Claim Spiceworks MSP and update features and information