SmartCallMonitor

SmartCallMonitor

JAM Software
Lab1 SmartCallMonitor

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Lab1:

About

Lab1 automatically captures user interaction meta-data (such as computer usage, meetings, phone calls, TNA) and translates it to valuable information about tasks, people and time. We collect data without any manual input. That not only saves time but also increases data objectivity. We get activity data in real-time from computers, phone calls, calendars and TNA systems. All that is done without invading privacy. We do not collect any content or private confidential information. The Lab1 system works as a client-server architecture. Agent software is installed on workstations. The server provides access to data using a panel implemented as a website or specially prepared database views. Go from data to business results. The Lab1 dashboard is designed to analyze dozens of business processes that take place in each organization. This approach lets you instantly make your decision process easier, faster and more accurate.
SmartCallMonitor:

About

SmartCallMonitor easily adds the functionality of a telephone system to your TAPI-capable devices and transforms your phones and computers into a modern and highly efficient CTI solution. With a SIP account you will also benefit from all advantages of VoIP using SmartCallMonitor. Get your powerful solution for a modern telephony system. Is the server equipped with a TAPI interface and you want other computers to have the TAPI functionality too? Install the software on all connected computers. The data of the calls is retrieved by the server and the calls are controlled centrally. There is no need for the TAPI interface on every computer anymore! A sales, customer support employee can forward a call to the colleague who has been identified by SmartCallMonitor as the responsible account manager using the information from the database. The smart solution communicates between the computers that are connected to a TAPI device.
Lab1:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
SmartCallMonitor:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Lab1:

Audience

Companies searching for a solution to analyze dozens of business processes
SmartCallMonitor:

Audience

Anyone seeking a telephony system
Lab1:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
SmartCallMonitor:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Lab1:

API

Offers API Not Supported
SmartCallMonitor:

API

Offers API Not Supported
Lab1:

Screenshots and Videos

SmartCallMonitor:

Screenshots and Videos

Lab1:

Pricing

$10 per month
Free Version Not Supported
Free Trial Supported
SmartCallMonitor:

Pricing

$84.95 per year
Free Version Not Supported
Free Trial Supported
Lab1:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
SmartCallMonitor:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Lab1:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
SmartCallMonitor:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Lab1:

Company Information

Lab1
Founded: 2012
Poland
www.lab.one/
SmartCallMonitor:

Company Information

JAM Software
Founded: 1998
United States
www.jam-software.com/smartcallmonitor
Lab1:

Alternatives

OfficeView

OfficeView

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SmartCallMonitor:

Alternatives

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5.0 out of 5 stars
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Lab1:
SmartCallMonitor:
TCMS

TCMS

Total Call Center Management Solutions
Lab1:
AcuScreen NDT

AcuScreen NDT

Iberis Software
SmartCallMonitor:
CallTools

CallTools

4.9 out of 5 stars
Lab1:
C-Flex

C-Flex

Cortel
SmartCallMonitor:
ConneXio

ConneXio

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Lab1:

Categories

SmartCallMonitor:

Categories

Call Monitoring Supported
Telephony Supported
Lab1:

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Supported
Labor Projection Not Supported
Performance Appraisal Supported
Recruiting Management Not Supported
Scheduling Not Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Not Supported
Lab1:

Integrations

No info available.
SmartCallMonitor:

Integrations

No info available.
Lab1:
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SmartCallMonitor:
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