LINK2WAY2CONNECT
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OTRSOTRS Group
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Related Products
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About
Link2 planning software links to any ERP system, like AFAS and all your inventory, work roster and other business systems. Based on our knowledge of the cleaning, construction, maintenance and installation sectors, we can optimize precisely the right elements. A 24/7 economy demands 24/7 accessibility. Our support team is always on standby for you! The results of simple and efficient working? Fewer errors, less manual work, reduced costs, more time, and higher work satisfaction! The right people with the right skills and the right materials for the right job at the right time, straight away. Through the Link2 web environment, your client can easily order a service, monitor the status instantly and get optimal service fast. Curious to see if Link2 suits your organisation? Request a demo now or contact us. Automation need not be hard. Our smart and accessible planning software delivers convenience in no time!
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About
OTRS is a solution desk that can be used to support nearly any team in your company. It brings together all of the tools that make service management successful, including:
- ticketing,
- calendaring,
- CMDB,
- process management,
- reporting,
- multiple channels for customer access,
- knowledge base,
- service catalog and more.
Your teams have all the information and workflows they need right at their fingertips so that they can offer seamless service and build customer satisfaction. Customers love the self-service options that are available through an external portal: You can share knowledge base articles, informational pages and allow them to send requests right to your team.
The OTRS service management solution was awarded the SERVIEW CERTIFIED TOOL seal of approval.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies seeking a planning software to automate their operations
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Audience |
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Based upon needs. Contact sales@otrs.com for a quote.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationWAY2CONNECT
Netherlands
www.way2connect.nl/
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Company InformationOTRS Group
Founded: 2003
Germany
www.otrs.com
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Categories |
Categories |
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Field Service Management Features
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
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Field Service Management Features
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Business Process Management Features
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Complaint Management Features
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service Features
Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM Features
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Incident Management Features
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Service Desk Features
Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management
Workflow Management Features
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
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Integrations
Conectys
Help Desk Migration
Inserve
Jira Work Management
Netdata
Opsview
Shift
Workativ
Zero Incident Framework
openITCOCKPIT
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Integrations
Conectys
Help Desk Migration
Inserve
Jira Work Management
Netdata
Opsview
Shift
Workativ
Zero Incident Framework
openITCOCKPIT
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